Maintance purchase

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kha
Posts: 221
Joined: Fri Sep 12, 2008 8:25 am

Maintance purchase

Post by kha » Thu Mar 12, 2009 9:01 am

I am using Vault 4.1.4 with 18 licenses. I just got an email saying that my maintenance will be expired in 30 days. I am not sure if I really need to renew it. Can anyone tell me what I can and cannot do with and without maintenance purchase?

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: Maintance purchase

Post by lbauer » Thu Mar 12, 2009 12:11 pm

Maintenance provides free upgrades for a year. It is less expensive than the upgrade fee. For instance, Vault 5.0 will be released later this year, with some great new features, like Shelve:

http://vaultblog.sourcegear.com/

If you need to upgrade, but you don't already have maintenance, the cost is $99 per client license.
Linda Bauer
SourceGear
Technical Support Manager

kha
Posts: 221
Joined: Fri Sep 12, 2008 8:25 am

Re: Maintance purchase

Post by kha » Fri Mar 13, 2009 1:14 pm

Another question:

Currently we are having 18 license and we will purchase maint for 18 license. But we expect to increase # of license in couple months (don't know exactly how many more). For say, we purchase maint for 18 licenses in Jan 2009, and that will serve us until Dec 2009. What if I buy 2 more maint license in Jun 2009, will the maint license still expire on Dec 2009 as well or it will serve us until Jun 2010 for these 2 add. licenses only :?:

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: Maintance purchase

Post by lbauer » Fri Mar 13, 2009 2:10 pm

If you already have maintenance and purchase additional licenses with maintenance, the amount is pro-rated, so that all your maintenance comes due at the same time.

So if you bought more licenses in June, that maintenance would cost, let's say, $25 per license*, and would last until January, when all your other maintenance was due.

*I'm in Tech Support not sales, so contact our sales department, sgstore@sourcegear.com, for specific pricing information.
Linda Bauer
SourceGear
Technical Support Manager

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