intermittent problem when logging in

travis_thelen · Post by **travis_thelen** » Wed Jun 30, 2004 3:09 pm

On occasion when users try to log in they get an error message as show in attached file (ERROR MESSAGE 1)

There also appear to be errors logged on the web server around the same time - they are included in the attachment also.

Thanks for looking into this issue.

Regards,
Travis

Post by **jeremy_sg** » Thu Jul 01, 2004 7:26 am

No one else has ever seen this happen (where the event viewer shows the aspnet process segfaulted. Do you have other ASP.Net apps running on the same server?

travis_thelen · Post by **travis_thelen** » Thu Jul 01, 2004 10:22 am

This is the only web app running on the machine.

Actually, this machine is dedicated to the Vault - the only apps running are SQL Server 2K and the Vault.

Post by **jeremy_sg** » Thu Jul 01, 2004 1:28 pm

Does the Vault server log give any clues? Try setting the logging level to Debug. and see if you can find out what operation was being performed before the restart.

travis_thelen · Post by **travis_thelen** » Thu Jul 01, 2004 3:05 pm

where is the log file

how do I set it to debug level

Post by **jeremy_sg** » Thu Jul 01, 2004 3:10 pm

Log level -- use the Vault admin tool.

Log file location -- usuall at c:\windows\temp\sgvault\sgvault.log -- use the admin tool to verify location.