Error Installing Vault

[jadedesigns]

Hello,
I'm trying to install the latest version of Vault. I'm getting "The older version of SourceGear Vault client cannot be removed. Contact your technical support group." I had an older version of Vault that could not be installed either. I tried removing every registry key and reference I could find to Sourcegear or Vault and it still doesn't work.

Is there some key or file I need to remove in order to get the install to work?

Thanks!

[Beth]

Do you have the C:\Program Files\SourceGear folder gone? How about the %username%\local settings\application data\SourceGear\Vault_1? When you searched through the registry, did you search for SourceGear or Vault? If you did one, then try the other.

Windows keeps a list of all the software installed in the registry. It could be a case of where there still is a key entry left. You might first try looking at the key mentioned in the Server Uninstall KB Article.

[jadedesigns]

Hi Beth,

Thanks for the reply. I've deleted the program files folder and all keys I could find (using registry crawler). I will check the application data folder tonight as I did not delete that.

I should have mentioned that this is the client, not the server. Is there an article for what keys and files are installed for the client?

Thanks!

[Beth]

Could you try the Microsoft Clean-up Utility to clean things up?