Fortress Help Crashes

[tom.mcmanus]

Hello -

We've managed to find a problem in the following :

Run Fortress Client
Log in
Select a repo
View->Fortress Work Items
Select 'Queries'
Help->Contents
Select 'Queries'
Click on 'Performing Queries' in the content pane

At this point, we hear a rapid clicking sound effect, much like the IE link click effect, repeated very quickly, like 'clickclickclickclickclickclickclickclickclickclickclickclickclickclickclickclickclickclickclickclick'.

Then an untitled error popup stating
---------------------------
There is not enough memory available for this task.
Quit one or more programs to increase available memory, and then try again.
---------------------------
OK

When 'OK' is clicked, the help viewer & Fortress client close out.

This was found entirely by accident on one PC, and replicated on mine.

Support info from 'Help'

Client Information
Fortress Client Version: 1.1.3.18336
.Net Framework Version: 2.0.50727.832
Operating System: Microsoft Windows XP Professional
Service Pack: 3.0
OS Version: 5.1.2600
Total Physical Memory: 1.97 GB
Time Zone: (GMT-05:00) Eastern Time (US & Canada)

Server Information
Fortress Server Version: 1.1.3.18336
.Net Framework Version: 2.0.50727.832
Operating System: Microsoft Windows XP Professional
Service Pack: 3.0
OS Version: 5.1.2600
Timezone: (GMT-05:00) Eastern Time (US & Canada)
SQL Version: Microsoft SQL Server 2005 - 9.00.3042.00 (Intel X86)
Feb 9 2007 22:47:07
Copyright (c) 1988-2005 Microsoft Corporation
Express Edition on Windows NT 5.1 (Build 2600: Service Pack 3)


Let me know if there's any other kind of information from me you need.

Thanks!

Tom McManus

[lbauer]

I was able to reproduce this, with my CPU going to 100% until the client closed. It must be going into some kind of loop.

I've logged bug number 13766 in our Fortress work item tracking database. Thanks for the report.