Message: Server closed connection

[ybaev001]

Any time when I try to login in particular repository I got this message. After clicking the only OK button I got another message: "Response for no message sent!". However after clicking on OK again I successfuly logged in. Are these messages errors or just informative? This happens only with one particular repository and recently.

Any help is welcome.

Thanks and regards,

Yavor Baev

[lbauer]

I'd like to see a copy of your SOS server log to see what's going on. The SOS Server log is called log.txt and is in the SOS Server directory on the SOS Server machine.

Send it zipped up to support at sourcegear.com, Attn: Linda. Be sure to send a link to this forum post.

[ybaev001]

Attn: Linda

I attached a small portion of the log.txt file because the file is too big.
As you can see I logged twice: first in about 11:44 AM on 10/7 in that particular repository that caused the messages and second in about 11:46 AM in another repository without getting the messages.

Thenks and regards,

Yavor Baev

[lbauer]

These errorrs indicate that the SOS server is out of licenses for additional logins. It's not clear why you would get this when you are logging into one VSS database and not another. You can free up licenses by removing usernames in the users tab of the SourceOffSite server manager. Each user who logs into the SOS server takes up a license.

If you continue to get disconnects, I'd like to see more of the log file. Send it zipped up to support at sourcegear.com, Attn: Linda.

10/7/2008 11:42:25 AM - 10/7/2008 11:42:25 AM - Server Exception (411): UNAUTHORIZED_USER
10/7/2008 11:42:25 AM - 6273: Exception during Login: UNAUTHORIZED_USER
10/7/2008 11:42:25 AM - 6273: Login Server Error - 411
10/7/2008 11:44:02 AM - Connection accepted from 10.26.156.5:4196 on local address 10.26.17.45:8888, session id is 6274.
10/7/2008 11:44:29 AM - Connection accepted from 10.17.39.180:2000 on local address 10.26.17.45:8888, session id is 6275.
10/7/2008 11:44:32 AM - 10/7/2008 11:44:32 AM - Server Exception (411): UNAUTHORIZED_USER
10/7/2008 11:44:32 AM - 6275: Exception during Login: UNAUTHORIZED_USER
10/7/2008 11:44:32 AM - 6275: Login Server Error - 411

[ybaev001]

Attn. Linda

Yes, it was license issue. I made some clean up and then added some users and they were able to login without getting any error messages.

Thank you very much and regards,

Yavor Baev

[lbauer]

Thanks for the update.

[ybaev001]

Attn: Linda

Hi,

I hope you may provide me with some information how my company can purchase new licenses for using SOS. So far we have 6 active license keys that provide 95 licences. The info I need is: price, options, to whom we need to send funds.

Any info will be appreciated,

Regards,
Yavor

[lbauer]

To purchase additional licenses, e-mail our sales department at sgstore at sourcegear.com or call 217-356-0105 extension 399. Or you can purchase through our online store:

https://csp.sourcegear.com/login.aspx