Error deleting from Backend

[soeren.elverskov]

Hi,
When I attempt to commit a change to a particular file, I get the error message: "Error deleting from Backend". I have tried to search for this error on this board, but I could not find any post mentioning this. Do you have any idea of how to resolve this issue?

Overall:
An exception happens when I commit anything to a particular file, named ptm_db, causing the transaction to fail. I have marked what I believe to be the relevant part of the exception.

[24-09-2008 08:47:39] An error occurred while trying to begin a transaction.
[24-09-2008 08:47:39] Transaction failed
[24-09-2008 08:47:39] An exception was encountered during the transaction. Exception: Server was unable to process request. ---> Error deleting from Backend: _htFolderEntries did not contain an entry for ptm_db. But it did have the following keys {basiccommdispatchbe.pro, basiccommdispatchbe.cl, scorelib.ph, normal_ocs.pro, contact.cl, loadactuals.cl, reportbe.ph, inidbbe.pack, slotmonres.ph, metatablebe.ph, delinkflight.pro, parkbpsrcbe.pro, exportbe.pack, scorelib.cl, delinkflight.cl, airseadb, slotmonres.pack, localtimebe.cl, execcmd.pro, importbe.i, enqsrcbe.cl, matchcoordope.cl, exportimportbe.cl, parkbpsrcbe.ph, shl_sal.pro, scr, enqsrcbe.i, normal_ocs.cl, shl_sal.cl, exportbe.cl, importbe.cl, scoredatabe.cl, slotmonresoperator.pro, basiccommdispatchbe.ph, calcuseitloseit.pack, metatablebe.pack, contact.pro, importbe.pro, airseadb.cl, localtimebe.ph, airseadb.ph, local.pro, service, parkbpsrcbe.i, report.pack, metatablebe.pro, scoredatabe.pro, datacachebe.cl, contact.ph, airseadb.pro, reportbe.cl, scorelib.pack, exportimportbe.pro, metatablebe.cl, local.ph, reports, scoredatabe.pack, scoredatabe.ph, inidbbe.pro, importbe.ph, ram, compressschedule.pro, matchcoordope.ph, loadactuals.pro, params.ph, params.pro, datacachebe.pack, inidbbe.cl, offermisc.cl, parkbpsrcbe.cl, calcuseitloseit.pro, datacachebe.ph, exportbe.pro, datacachebe.pro, compressschedule.ph, amp, importbe.pack, reportfixed.pro, dsrcbe.pack, basiccommunication.cl, matchcoordope.pro, parkingflight, contact.pack, params.cl, slotmonres.pro, localtimebe.pro, enqsrcbe.pack, airseadb.pack, basiccommdispatchbe.pack, enqsrcbe.ph, exportimportbe.i, calcuseitloseit.ph, slotmonres.cl, ocs, inidbbe.ph, compressschedule.pack, scorelib.pro, dsrcbe.i, reportfixed.cl, dsrcbe.ph, params.pack, offermisc.ph, exportimportbe.ph, matchcoordope.pack, getonlyeditrecord.cl, command, dsrcbe.cl, basiccommunication.ph, exportbe.i, exportimportbe.pack, enqsrcbe.pro, reportbe.pro, local.pack, slotmonresoperator.cl, update, compressschedule.cl, calcuseitloseit.cl, parkbpsrcbe.pack, local.cl, getonlyeditrecord.pro, loadactuals.ph, slotmonresoperator.i, dsrc, loadactuals.pack, basiccommunication.pro, basiccommunication.pack, exportbe.ph, execcmd.cl, dsrcbe.pro, offermisc.pro, } at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at VaultClientNetLib.ClientService.VaultService.BeginTx(Int32 nRepID, String strComment, VaultRequestItem[]& requests, String& strTxID)
at VaultClientNetLib.VaultConnection.BeginTx(Int32 nRepID, VaultRequestItem[]& requests, String& strTxID, String comment)
at VaultClientOperationsLib.ClientInstance.Commit(ChangeSetItemColl givenItems, String strChangeSetComment, Boolean keepCheckedOut, Boolean removeLocalCopy, CommitType committype, VaultDateTime dateImport, Int32 nUserIDImport, Int64& nRevID, Int32[]& retBegEndTx)

End of exception trace.
I have unsuccesfully tried the following steps to resolve the issue:
*Undo checkout, checkout, commit
*Cleared/rebuild cache
*Same action, different user
*Verified that the file is placed correctly in the file system
*Verified that everything about this file looks normal in vault

I would appreciate if someone could find a workaround, other diagnostic behavior I can try, a fix, descriptions of similar bugs or any other kind of help.

Best regards
Søren Elverskov,
PDC


---
Standard information below:
---
Client Information
Vault Client Version: 4.1.2.18185
.Net Framework Version: 2.0.50727.1433
Operating System: Microsoft Windows XP Professional
Service Pack: 2.0
OS Version: 5.1.2600
Total Physical Memory: 3,49 GB
Time Zone: (GMT+01:00) Brussels, Copenhagen, Madrid, Paris

Server Information
Vault Server Version: 4.1.2.18185
.Net Framework Version: 2.0.50727.832
Operating System: Microsoft(R) Windows(R) Server 2003, Standard Edition
Service Pack: 2.0
OS Version: 5.2.3790
Timezone: (GMT+01:00) Brussels, Copenhagen, Madrid, Paris
SQL Version: Microsoft SQL Server 2005 - 9.00.3054.00 (X64)
Mar 23 2007 18:41:50
Copyright (c) 1988-2005 Microsoft Corporation
Standard Edition (64-bit) on Windows NT 5.2 (Build 3790: Service Pack 2)

License Information
3 serial number(s):
1 of 3: 55 full users, permanent
2 of 3: 10 full users, permanent
3 of 3: 10 full users, permanent

[Beth]

Could you perform an iisreset on your Vault server by going to Start - Run and typing iisreset? This will disconnect everyone, so you may want to do that at a convenient time. After the iisreset, you should be able to check in.

After that, you should upgrading your server and client to Vault 4.1.3 to avoid seeing this again.

[soeren.elverskov]

Thank you, Beth.
This resolved the issue.
Best regards
Søren Elverskov,
PDC

[Beth]

Thanks for the update.