Error viewing file history

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behold
Posts: 43
Joined: Fri Jan 06, 2006 1:00 pm

Error viewing file history

Post by behold » Thu Sep 11, 2008 12:45 pm

Some users are getting an Vault error dialog when trying to view file history. I have submitted another support issue today. I do not know if they are related.

A failure occured during the streaming of the file.

********FYI****************************
Vault: 3.1.2
Client OS: Vista
SQL Server: 2000(8.0.2039)
Server OS: Windows Server 2000

Beth
Posts: 8550
Joined: Wed Jun 21, 2006 8:24 pm
Location: SourceGear
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Re: Error viewing file history

Post by Beth » Thu Sep 11, 2008 1:19 pm

Can you give me your name or ticket number so that I can look up your support ticket? Or did you mean your other forum post?

What is the exact error the user's are getting?

Vault 3.1.9 is a free upgrade for you that would have a few more fixes. If you can, I'd suggest upgrading to that version.
Beth Kieler
SourceGear Technical Support

behold
Posts: 43
Joined: Fri Jan 06, 2006 1:00 pm

Re: Error viewing file history

Post by behold » Thu Sep 11, 2008 2:23 pm

I'm referring to another forum post. I believe it was posted shortly before this one.

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: Error viewing file history

Post by lbauer » Fri Sep 12, 2008 1:23 pm

This could be related to your other issue. What error do you get when you try to view file history? Is there anything in the Vault server log that corresponds to the error? The Vault server log is sgvault.log and is in %windir%\temp\sgvault on the server machine.
Linda Bauer
SourceGear
Technical Support Manager

behold
Posts: 43
Joined: Fri Jan 06, 2006 1:00 pm

Re: Error viewing file history

Post by behold » Mon Sep 15, 2008 12:07 pm

We found the problem. The server was running out free space on the hard drive.

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Re: Error viewing file history

Post by lbauer » Mon Sep 15, 2008 2:24 pm

Thanks for letting us know.
Linda Bauer
SourceGear
Technical Support Manager

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