User cannot use Vault because a file already exists?

[montek]

I've got a user who cannot use an installation of Vault any longer. It works fine when they login on another machine but I need it to work from this particular machine--and I cannot lose the working folder mappings and knowledge of the local versions retrieved on this computer.

When I log in I get a SourceGear Vault Error window that says An error has occurred. The error message is:

<filepath> already exists.

where <filepath> is the full path to a file in Vault. Once I click the OK button, it says "Connected" in the bottom but the tree never loads and I cannot do anything. I tried to do a repair installation to the Vault client but that did not help.

This is a critical problem for us. Please advise. Thanks.

Vault Server: 4.1.1.18060
Vault Client: 4.1.1 (18060)

[montek]

After calling in, Beth advised me to delete the local client cache for change set items and the problem went away. Thank you!

[Beth]

As a side note, for users that have a lot of pending changes that aren't a basic edit, then send an email to support at sourcegear.com before deleting anything in the cache.

Actually, even if you decide to clear the cache, you don't need to clear the entire thing, just best to email me and reference this thread. This will be fixed in 4.1.3.