Shadow Folder

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IrishManInBV
Posts: 5
Joined: Thu Jul 24, 2008 5:32 am

Shadow Folder

Post by IrishManInBV » Thu Jul 24, 2008 5:36 am

We purchased vault a few months ago, and recently I have being working on a project where I had the shadow folder set up on it. This has worked intermittenly and I was wondering if there were known issues with it.

I had set it up so that any change that was checked would be automatically sent to the shadow folder, but lately that has not worked and was wondering if anyone has run into this problem before.

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Post by lbauer » Thu Jul 24, 2008 6:35 am

There are many reasons a shadow folder update might fail.

What version of Vault are you on currently?

Could you send a copy of the Vaultshadowfolderservice.txt file from the SGShadow folder directory in %windir%/temp/SGshadowfolder.

We'd like to see a copy of the Vault Server log. The Vault server log is sgvault.log and is in %windir%\temp\sgvault on the server machine.

Send them zipped up to support at sourcegear.com, Attn: Linda.
Linda Bauer
SourceGear
Technical Support Manager

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