Error When Opening File via GUI

bglav · Post by **bglav** » Tue Jun 10, 2008 12:28 pm

Vault version 3.5.1 (4786). When I try to open a file via the Vault GUI, I receive the following message:

The system cannot find the file specified.

The messages tab displays only: [6/10/2008 2:25:47 PM] Fetched $/Filename.Extension

The problem seemingly appeared for no reason. I don't recall making any changes around the time the problem occurred. I have tried reinstalling with no success. My local account has full access to the temp directory and the working folder.

I have no issues checking out files, editing files, checking in files, or performing other operations in the GUI, just when I attempt to view the file by double-clicking or right-clicking > view.

Any suggestions are appreciated. Please let me know if you need any other info.

lbauer · Post by **lbauer** » Tue Jun 10, 2008 12:47 pm

Try doing a Get Latest with Overwrite to reset your baseline.

If that doesn't work, I'd suggesting clearing the client-side cache.

http://support.sourcegear.com/viewtopic.php?t=6

bglav · Post by **bglav** » Wed Jun 11, 2008 7:30 am

Thanks for the suggestions. I tried both 'get latest' at the root and deleting the client-cache. Still no luck.

lbauer · Post by **lbauer** » Fri Jun 13, 2008 4:24 pm

Does this happen only on your machine? Do other users experience the same problem?

Are there any corresponding errors in the Vault Server log?

The Vault server log is sgvault.log and is in %windir%\temp\sgvault on the server machine.

A screenshot of the GUI Client with the error may help. You can post here or via email to support at sourcegear.com Attn: Linda

bglav · Post by **bglav** » Mon Jun 16, 2008 7:15 am

No other users are experiencing the issue.

There are no errors in the Vault logs at the server except log in / log out info.

Screenshot of the error is attached, but it only has the error indicated in the first post. Just let me know if you were looking for something else.

lbauer · Post by **lbauer** » Mon Jun 16, 2008 3:20 pm

Enable client-side logging - that may give us some clues:

http://support.sourcegear.com/viewtopic.php?t=1534

Also, what version(s) of the .NET Framework are on the client machine?

bglav · Post by **bglav** » Tue Jul 08, 2008 12:12 pm

Sorry for the delayed response. I have been in/out of the office.

.NET versions 1.1, 2.0, 3.0. and 3.5 are installed.

The complete error log is attached.

lbauer · Post by **lbauer** » Thu Jul 10, 2008 9:04 pm

Hm . . I'm not seeing errors in the client-side log.

You may be able to work around this issue by giving your Windows user account permissions to %ALLUSERSPROFILE%\Application Data\Microsoft\Crypto\RSA\MachineKeys

If that doesn't work, you may need to delete and recreate your windows user account.

See this forum post for a similar situation:

http://support.sourcegear.com/viewtopic.php?t=9987