Too many errors were encountered downloading files.

[simon831]

[28/02/2008 17:33:04] Too many errors were encountered downloading files. Some files may not have been updated.

I get this error whenever I try to get latest on any file.
How can I get more information about the actual problem?

[Beth]

The best place to start is at your server log. Look at the logs in C:\WINDOWS\Temp\sgvault. More information on that log can be found here: Server Log.

[simon831]

Here is the debug log for this error

# SourceGear Vault Server
----28/02/2008 22:30:16 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled Getting repository Structure-> Rep ID: 2 Base: 29 Target: -1
----28/02/2008 22:30:16 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled TreeManager: cache matches repository revision and folder security hasn't changed. Returning cached tree, revID 29
----28/02/2008 22:30:16 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled VaultServiceAPI::GetRepositoryTreeDelta() UserID:5 RepID:2 Base:29 Target:29 Calling VaultRepUtil.DiffRepTrees() - in-memory tree diff.
----28/02/2008 22:30:16 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled GetRepositoryStructure returned: Success
----28/02/2008 22:30:16 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled Getting list of checkout changes.
----28/02/2008 22:30:16 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled Beginning SQL transaction 24826747
----28/02/2008 22:30:16 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled GetCheckoutListChanges: Transaction Started
----28/02/2008 22:30:16 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled SQL transaction 24826747 successfully committed.
----28/02/2008 22:30:16 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled GetCheckoutListChanges: Transaction Committed
----28/02/2008 22:30:16 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled GetCheckOutListChanges returned: Success
----28/02/2008 22:30:16 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled Beginning file download
----28/02/2008 22:30:16 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled TreeManager: cache matches repository revision and folder security hasn't changed. Returning cached tree, revID 29
----28/02/2008 22:30:16 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled VaultLib.VaultRequestGetFile returned: Success
----28/02/2008 22:30:16 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled BeginDownloadFiles returned: Success
----28/02/2008 22:30:16 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled VaultFileDownload starting
----28/02/2008 22:30:16 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled GetLatest wrote 0 bytes to the Response Stream
----28/02/2008 22:30:16 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled Ending download process
----28/02/2008 22:30:16 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled EndDownloadProcess returned: Success
----28/02/2008 22:30:16 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled Beginning file download
----28/02/2008 22:30:16 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled TreeManager: cache matches repository revision and folder security hasn't changed. Returning cached tree, revID 29
----28/02/2008 22:30:16 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled VaultLib.VaultRequestGetFile returned: Success
----28/02/2008 22:30:16 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled BeginDownloadFiles returned: Success
----28/02/2008 22:30:16 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled VaultFileDownload starting
----28/02/2008 22:30:16 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled GetLatest wrote 0 bytes to the Response Stream
----28/02/2008 22:30:17 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled Ending download process
----28/02/2008 22:30:17 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled EndDownloadProcess returned: Success
----28/02/2008 22:30:17 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled Beginning file download
----28/02/2008 22:30:17 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled TreeManager: cache matches repository revision and folder security hasn't changed. Returning cached tree, revID 29
----28/02/2008 22:30:17 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled VaultLib.VaultRequestGetFile returned: Success
----28/02/2008 22:30:17 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled BeginDownloadFiles returned: Success
----28/02/2008 22:30:17 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled VaultFileDownload starting
----28/02/2008 22:30:17 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled GetLatest wrote 0 bytes to the Response Stream
----28/02/2008 22:30:17 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled Ending download process
----28/02/2008 22:30:17 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled EndDownloadProcess returned: Success
----28/02/2008 22:30:17 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled Getting repository Structure-> Rep ID: 2 Base: 29 Target: -1
----28/02/2008 22:30:17 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled TreeManager: cache matches repository revision and folder security hasn't changed. Returning cached tree, revID 29
----28/02/2008 22:30:17 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled VaultServiceAPI::GetRepositoryTreeDelta() UserID:5 RepID:2 Base:29 Target:29 Calling VaultRepUtil.DiffRepTrees() - in-memory tree diff.
----28/02/2008 22:30:17 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled GetRepositoryStructure returned: Success
----28/02/2008 22:30:17 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled Getting list of checkout changes.
----28/02/2008 22:30:17 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled Beginning SQL transaction 27764213
----28/02/2008 22:30:17 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled GetCheckoutListChanges: Transaction Started
----28/02/2008 22:30:17 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled SQL transaction 27764213 successfully committed.
----28/02/2008 22:30:17 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled GetCheckoutListChanges: Transaction Committed
----28/02/2008 22:30:17 fredbloggs--72.154.36.144(72.154.36.144)--SSL Disabled GetCheckOutListChanges returned: Success

[Beth]

How many hours off are you from where your server is?

Can I have you start up Client Side Logging, try again, and then send both the entire client log and Vault server lot to support at sourcegear.com (attn: Beth) with a link to this forum thread?

[kha]

My developer (off site) 3 hrs behind from the Vault server's location has the same issue but only with .rpt file (741KB)
She is sitting on different subnet with my PC and Vault server. Her machine needs to go through the firewall.
She has this error when she did the get latest with one single .rpt file. I don't have any problem getting the entire folder (including this .rpt file).

This is from MESSAGE tab on Vault client:
[9/3/2009 1:03:32 PM] Getting latest version of $/Trunk/<xxxx>/DebriefRequest/SelectLetterPII.rpt
[9/3/2009 1:49:58 PM] Finished get latest of $/Trunk/<xxxxx>/DebriefRequest/SelectLetterPII.rpt
[9/3/2009 1:49:58 PM] Too many errors were encountered downloading files. Some files may not have been updated.

If you need me to send you the vault client log, please let me know. I don't want to paste it here since it's pretty long.

[Beth]

The server log you posted was from 2008. Check your admin web page for the server log configuration to check where it's being save and to make sure it's active.

I will need the client log and the server log. Could you send an email to support at sourcegear.com (attn: Beth) with a link to this forum thread and those logs?

[kha]

Beth,

I am a different person with the person who opened this thread. I have the same problem as in the thread's title.
Can you please look into my case? Should I open another thread for this issue?

[Beth]

Sorry about that. Could you send an email to support at sourcegear.com (attn: Beth) with a link to this forum thread? We'll separate yours out completely and take a closer look.