Can't connect after upgrading to Vault 2.0.3

joel · Post by **joel** » Mon May 24, 2004 2:54 pm

Upgraded from Vault 2.0.2 to 2.0.3 on Windows Server 2003, and now I can't connect. Error dialog is: "Encryption failure (FailEncryption)"

Any ideas? I tried the suggestions I found on your support site (opening permissions on the RSA folder and deleting the one MachineKey file) to no avail.

Please help.

Thanks,
Joel

Post by **jclausius** » Mon May 24, 2004 3:15 pm

Joel:

A couple of things:

1) Is there anything in the server's sgvault.log which suggests a problem (or is this where the encryption failure is from)?

2) Are you running IIS 6 in IIS 5.0 isolation mode?

joel · Post by **joel** » Mon May 24, 2004 3:20 pm

The sgvault.log says:
Login failed: Failencryption

on some of the logins and this msg on others:
Ticks must be between DateTime.MinValue.Ticks and DateTime.MaxValue.Ticks

I'm not sure about the isolation mode. How can I tell?

Thanks,
Joel

jclausius wrote:Joel:

A couple of things:

1) Is there anything in the server's sgvault.log which suggests a problem (or is this where the encryption failure is from)?

2) Are you running IIS 6 in IIS 5.0 isolation mode?

joel · Post by **joel** » Mon May 24, 2004 3:28 pm

Just found the faq on how to determine isolation mode, and the answer is yes, we were running in IIS 5.0 isolation mode. I turned it off, then restarted IIS, but now can't connect at all. Get a failed connection dialog. Do I need to reinstall?

joel wrote:The sgvault.log says:
Login failed: Failencryption

on some of the logins and this msg on others:
Ticks must be between DateTime.MinValue.Ticks and DateTime.MaxValue.Ticks

I'm not sure about the isolation mode. How can I tell?

Thanks,
Joel

jclausius wrote:Joel:

A couple of things:

1) Is there anything in the server's sgvault.log which suggests a problem (or is this where the encryption failure is from)?

2) Are you running IIS 6 in IIS 5.0 isolation mode?

Post by **jclausius** » Mon May 24, 2004 3:31 pm

1) Can you send me the sgvault.log file (see Email button below)?

2) IIS 6 in IIS 5.0 isolation mode -> Go to your IIS administrative tool. Open the Machine -> Open the properties on the folder named "Web Sites". On this dialog, you will find a "Service" tab. Look for the "Isolation Mode" setting.

joel · Post by **joel** » Mon May 24, 2004 3:41 pm

Ah, no need for the logfile. It works after I turned off isolation mode, then uninstalled and reinstalled.

Thanks for the hint on the isolation mode. I was most perplexed.

Thanks,
Joel

Post by **jclausius** » Mon May 24, 2004 3:50 pm

No problem. That is why we're here.