Vault Server Error?

behold · Post by **behold** » Mon Sep 24, 2007 11:50 am

Some users, including myself, have received an error message during file check-in attempts. Attached is a screen shot with the error message text.

Client OS: XP
SQL Server: 2000
Vault: 3.1.2

Beth · Post by **Beth** » Mon Sep 24, 2007 2:40 pm

Can you open a Vault GUI, connect to a repository, go to Help - Technical Support and post the complete environment information from there?

There's a couple things that could be causing your error. Have you made any changes to your server lately or switched servers?

Have one user Clear Their Client Side Cache except for the entry of CacheMember_WorkingFolderAssignments, and see if that user can then check in. That user will need to perform a Get without an overwrite to clear the Missing status.

behold · Post by **behold** » Wed Sep 26, 2007 10:19 am

I will try your suggestion with the cache after lunch. Here is the Tech info.

Client Information
Vault Client Version: 3.1.2.3511
.Net Framework Version: 1.1.4322.2407
Operating System: Microsoft Windows XP Professional
Service Pack: 2.0
OS Version: 5.1.2600
Total Physical Memory: 1022.73 MB
Time Zone: (GMT-06:00) Central Time (US & Canada)

Server Information
Vault Server Version: 3.1.2.3511
.Net Framework Version: 1.1.4322.2407
Operating System: Microsoft Windows 2000 Advanced Server
Service Pack: 4.0
OS Version: 5.0.2195
Timezone: (GMT-06:00) Central Time (US & Canada)
SQL Version: Microsoft SQL Server 2000 - 8.00.2039 (Intel X86)
May 3 2005 23:18:38
Copyright (c) 1988-2003 Microsoft Corporation
Enterprise Edition on Windows NT 5.0 (Build 2195: Service Pack 4)

License Information
4 serial number(s):
1 of 4: 5 users, permanent
2 of 4: 25 users, permanent
3 of 4: 25 users, permanent
4 of 4: 10 users, permanent

behold · Post by **behold** » Wed Sep 26, 2007 12:06 pm

Cleared cache files as instructed. I still get the same error. I can add and checkin/checkout other files. There is one file that I cannot checkin. I can undo the checkout, but still cannot checkin this file.

Beth · Post by **Beth** » Wed Sep 26, 2007 12:42 pm

Can you look in your Vault Server Log for errors corresponding to your check-in? What does it say there?

Can any other user check out, edit, and check in that file? What is the file size?

There could be something wrong with the file on disk or that disk location. You could create a new working folder and set that project or area to that working folder, perform a GET, and then copy the copy of that file from the original working over top of the copy retrieved in the GET and then try to check-in. This would be a bit messy, but would tell us a bit more about what's going on.

behold · Post by **behold** » Thu Sep 27, 2007 7:37 am

Here is an excerpt from the log that corresponds to the problem.

----9/26/2007 12:29:20 PM Bholdrid--pi110920.isbespr1.isbe.net(206.166.100.248)--SSL Disabled VaultFileUpload.aspx encountered: FailDeltaApply
----9/26/2007 12:29:20 PM Bholdrid--pi110920.isbespr1.isbe.net(206.166.100.248)--SSL Disabled VaultFileUpload.aspx encountered: FailDeltaApply
----9/26/2007 12:29:21 PM Bholdrid--pi110920.isbespr1.isbe.net(206.166.100.248)--SSL Disabled VaultFileUpload.aspx encountered: FailDeltaApply
----9/26/2007 12:29:29 PM Bholdrid--pi110920.isbespr1.isbe.net(206.166.100.248)--SSL Disabled Logout
----9/26/2007 12:40:03 PM Bholdrid--pi110920.isbespr1.isbe.net(206.166.100.248)--SSL Disabled Login
----9/26/2007 12:42:11 PM Bholdrid--pi110920.isbespr1.isbe.net(206.166.100.248)--SSL Disabled VaultFileUpload.aspx encountered: FailDeltaApply
----9/26/2007 12:42:11 PM Bholdrid--pi110920.isbespr1.isbe.net(206.166.100.248)--SSL Disabled VaultFileUpload.aspx encountered: FailDeltaApply
----9/26/2007 12:42:11 PM Bholdrid--pi110920.isbespr1.isbe.net(206.166.100.248)--SSL Disabled VaultFileUpload.aspx encountered: FailDeltaApply
----9/26/2007 12:43:50 PM Bholdrid--pi110920.isbespr1.isbe.net(206.166.100.248)--SSL Disabled Logout
----9/26/2007 12:46:24 PM Bholdrid--pi110920.isbespr1.isbe.net(206.166.100.248)--SSL Disabled Login
----9/26/2007 1:02:03 PM Bholdrid--pi110920.isbespr1.isbe.net(206.166.100.248)--SSL Disabled Logout
----9/26/2007 1:02:29 PM Bholdrid--pi110920.isbespr1.isbe.net(206.166.100.248)--SSL Disabled Login
----9/26/2007 1:02:52 PM Bholdrid--pi110920.isbespr1.isbe.net(206.166.100.248)--SSL Disabled VaultFileUpload.aspx encountered: FailDeltaApply
----9/26/2007 1:02:53 PM Bholdrid--pi110920.isbespr1.isbe.net(206.166.100.248)--SSL Disabled VaultFileUpload.aspx encountered: FailDeltaApply
----9/26/2007 1:02:53 PM Bholdrid--pi110920.isbespr1.isbe.net(206.166.100.248)--SSL Disabled VaultFileUpload.aspx encountered: FailDeltaApply
----9/26/2007 1:03:07 PM Bholdrid--pi110920.isbespr1.isbe.net(206.166.100.248)--SSL Disabled Logout

Beth · Post by **Beth** » Thu Sep 27, 2007 8:04 am

Can you send me an email at support at sourcegear.com with a link to this forum thread? Our pre-release of 4.0.5 might take care of this, so I'd like to send that to you.

EDIT: The 4.0.5 release is best for customers who are already on 4.0-4.0.1. Other customers should first try clearing their client-side cache. If that doesn't work try setting your working folder to a different location, check out the file you are trying to upload, overwrite with your changes you had, then check in, or contact support.

SourceGear Support

Vault Server Error?

Vault Server Error?

Client techinical support results

Cache file clear

Vault Server log