Email Help - Nothing Going

[jwright]

We have just purchased and installed the Fortress product and so far so good. The only issue we are having is email is not going to the users for anything. I have been checking logs etc. and do not see where these settings are even tested to ensure they work once they are set. I added the settings to both the global options and the user options. Where can I see if it is even sending anything? My email server is not barking about any errors.

[lbauer]

Have you configured the email settings in the Fortress Admin client, under the Email Settings link?

Has each Fortress user subscribed to Email notifications in the Fortress web client->Item Tracking-><Projectname>->Preferences (top of screen next to Help)->Email?

[jwright]

Yes we have set them in the server settings using the Web Admin and each user has set them accordingly. I could send you a screen capture of the information but I can not seem to paste it here.[/img]

[lbauer]

Are there any errors in the server logs regarding problems sending messages? Check the fortress.log file in %windir%\temp\SGFortress on the Fortress server machine. You might want to check the sgvault.log as well.