sgvaultuser error in installation

bfhogan25 · Post by **bfhogan25** » Tue Jul 17, 2007 5:28 pm

I get the following error and can not continue when installing for the first time. Any help would be appreciated. I'm connecting to the DB with the SA login credentials.

OK
Configuring your new Fortress Installation
Requesting Fortress Admin user password...OK
Connecting to the SQL Server...OK
Verifying the SQL Server requirements...OK
Checking for an existing databases...Not found.
Creating a new Fortress database on dev1...
Creating the SourceGear master database...OK
Creating the SourceGear source control database...OK
Creating the SourceGear work item tracking database...OK
Creating SourceGear master stored procedures...OK
Creating SourceGear source control stored procedures...OK
Creating SourceGear work item tracking stored procedures...OK
Adding Data to SourceGear master database...OK
Adding Data to SourceGear source control database...OK
Adding Data to SourceGear work item tracking database...OK
Adding the admin user...OK
Giving sgvaultuser access to the Fortress database...The login 'sgvaultuser' does not exist.
User or role 'sgvaultuser' does not exist in this database.
Fortress Setup is exiting due to a failure or cancellation. Error Code = 402

lbauer · Post by **lbauer** » Wed Jul 18, 2007 7:30 am

Are you using SQL Server authentication? We've had reports of Fortress not installing correctly when using SQL Server authentication, and have been able to reproduce the problem.

Try using Windows Authentication for the SQL Server setup. If SQL Server is on a different machine, you'll need to use a custom account for the IIS process model at the beginning of the installation.

bfhogan25 · Post by **bfhogan25** » Wed Jul 18, 2007 10:04 am

I am using SQL Authentication. I will try the IIS way.

Thanks
B

lbauer · Post by **lbauer** » Thu Jul 19, 2007 9:48 pm

This has been fixed for Vault 4.0.3, due out very soon.

bfhogan25 · Post by **bfhogan25** » Fri Sep 21, 2007 5:06 pm

Still having the same problem. I have tried IIS authentication. Getting the same error and a popup about ASPNET login can't be added.

lbauer · Post by **lbauer** » Sun Sep 23, 2007 4:36 pm

Are you logged in as the machine Admin? If so and this is still not working, send a copy of the vault_install.log file to support at sourcegear.com, attn: Linda.

The log is in your user's temp directory, type %temp% in a browser window to find the directory.