Shadow Folder Service

blaze6947 · Post by **blaze6947** » Wed Jul 11, 2007 2:22 pm

In the admin tool when logged in as admin , the Shadow Folder service page is stating
The Shadow Folder Service was unable to connect to the Vault server. Please enter the login to be used by the Shadow Folder Service.

So I entered the admin password again but still get the same message.

I read the help files on what the Shadow Folder service is but I am still not sure of the benefit of it, but I would still like to get it to work.

Beth · Post by **Beth** » Wed Jul 11, 2007 3:23 pm

What version of Vault are you using?

Do you know what account Vault is running under? If not, find the vault_install.log. That could be located in C:\Documents and Settings\<username>\Local Settings\Temp (hidden folder) on the Vault Server. You can then either look in it for the user in the IIS process model or post the log here or email it to support at soucegear.com (attn: Beth) with a link to this post.

blaze6947 · Post by **blaze6947** » Wed Jul 11, 2007 3:28 pm

I let it use the network service.

Beth · Post by **Beth** » Wed Jul 11, 2007 3:58 pm

What's the website you have Vault set up under?

Is the website in the default Windows location of C:\inetpub\wwwroot?

Oh, and I still need to know the version of Vault you are using.

blaze6947 · Post by **blaze6947** » Wed Jul 11, 2007 6:42 pm

The version I am using is 4.02, no it is not under the default web,
I created a new Website for TheVault and set it up host header in the Host header file on the IIS Server and added the Host Header on our DNS server.
Thank You for all your help.

Beth · Post by **Beth** » Thu Jul 12, 2007 10:21 am

I'm working with this user off-line.

Host headers are not supported with the shadow folders. We are working on it now and expect to have that working in Vault 4.0.3.

blaze6947 · Post by **blaze6947** » Thu Jul 12, 2007 2:52 pm

Thanks I am able to prove that windows authentication is now working after reinstalling and using a custom account for the Vault.

mwhitlatch · Post by **mwhitlatch** » Thu Sep 06, 2007 8:57 pm

I am using 4.0.4 and I am having the same issue. I this issue resolved and I am having other issues? Thanks in advanced

Beth · Post by **Beth** » Fri Sep 07, 2007 3:42 pm

I checked on that and it looks like it got rescheduled. As it currently stands, it's scheduled for 4.0.5.

tommyg · Post by **tommyg** » Sun Sep 09, 2007 6:21 pm

When is 4.0.5 scheduled for release?

We are also unable to get Shadow Folders working

Beth · Post by **Beth** » Tue Sep 11, 2007 9:47 am

It's going to be a few weeks yet. I don't have an exact date. You might want to look at the downloads again in 2-3 weeks. If you are interested in trying out a pre-release build, then send an email to support at sourcegear.com and include a link to the forum post that has your issue. You can send that attn: Beth if you wish.