Slow Downloads

neal007 · Post by **neal007** » Mon Jun 18, 2007 8:28 am

It seems as if your downloads are feeding off a company T-1 line, which is unsat. I usually get downloads from your site between 150 and 300 KB/sec. I have a 8 meg broadband connection where I should see over 1 meg/sec, and from my servers in a data center much faster. Please "upgrade" your connectivity for downloads whether moving them to a data center server, or whatever, but they are not up to par with what is expected, especially for the file size we have to download.

Thank you.

Post by **jclausius** » Mon Jun 18, 2007 9:51 am

Neal:

Got your note.

We're serving over a 3 Mb/s connection. At 300 KB/s it should take less than 2 minutes to download the server. The client and other downloads will be significantly less.

Are you seeing something different?

neal007 · Post by **neal007** » Mon Jun 18, 2007 10:01 am

Too slow, please put your downloads on a server with a 100mbit connection, like most companies. Leasing servers (dedicated, shared, whatever) is extremely cheap, putting your downloads on this would make our experience far better. You should not be the bottleneck, your end-user should. With 8-10MB cable modems, servers in datacenters on 100/1000 connections, Verizon FIOS now with 15mbit and up connections, etc. 3 mbit is an embarassment, I wouldn't do that to my customers!

Post by **jclausius** » Mon Jun 18, 2007 10:20 am

I'll pass the note along to the appropriate people.

neal007 · Post by **neal007** » Mon Jun 18, 2007 10:28 am

You're also assuming we are getting 3MB from your side, typically not the case. I've had downloads 140'ish KB/sec, slower, it's the one area I dread coming to for downloading updates as it stands out as the slowest of all software I have to keep updated. Again, not up to business standard for delivering software. Thank you for passing it on, hopefully we'll see this resolved.

DaPutster · Post by **DaPutster** » Mon Jun 18, 2007 1:14 pm

It could also be that v4.0.1 was just released 4 days ago and there are more than a handful of people trying to download it, but just to confirm the bandwidth availability from a Left Coast connection...

http://download.sourcegear.com/Vault/4. ... _15780.msi : 19.6MB in 2 min 24 sec, 169KB/Sec average

http://download.sourcegear.com/Vault/4. ... _15780.msi : 7.76MB in 48 sec, 165KB/Sec average

http://download.sourcegear.com/Vault/4. ... _15780.msi : 2.67MB in 24 sec, 114KB/Sec average

Each download was done independently going thru our redundant T-3 connection that currently has almost zero utilization since school is out, so maybe the connection is saturated on your end or your provider isn't delivering to you as promised.

neal007 · Post by **neal007** » Mon Jun 18, 2007 1:22 pm

Hey putz'ter, good to see ya!

Well, a whopping 169KB/sec, now that's stellar for an IT company!

I get 334 KB/sec, wahoo, but regardless, if this is something I should be able to download in 10 seconds instead of 120 seconds, that's time I could be writing code instead of installing a new buggy build of Vault 4.x. I still am not touching the VSIP client, that is a virus of its own!

DaPutster · Post by **DaPutster** » Mon Jun 18, 2007 1:27 pm

Yea, long time no see Neal.

While I can't comment on the newer v4.x series since I'm still on v3.5.2, maybe give them a little time to figure out the bandwidth issues. I know that you and I both have had bandwidth issues ourselves in the past when dealing with product updates.

Post by **jclausius** » Mon Jun 18, 2007 2:05 pm

DaPutster wrote:It could also be that v4.0.1 was just released 4 days ago and there are more than a handful of people trying to download it, but just to confirm the bandwidth availability from a Left Coast connection...

http://download.sourcegear.com/Vault/4. ... _15780.msi : 19.6MB in 2 min 24 sec, 169KB/Sec average

http://download.sourcegear.com/Vault/4. ... _15780.msi : 7.76MB in 48 sec, 165KB/Sec average

http://download.sourcegear.com/Vault/4. ... _15780.msi : 2.67MB in 24 sec, 114KB/Sec average

Each download was done independently going thru our redundant T-3 connection that currently has almost zero utilization since school is out, so maybe the connection is saturated on your end or your provider isn't delivering to you as promised.

Do you have a time frame when you ran these tests?

We're not saturated on our end, so we can use this to see if there is a problem on our provider's end of the connection.

[Correction] - I just checked the logs. We were a little saturated about an hour ago (from this post). Although it was still not anywhere near to saturation point.

DaPutster · Post by **DaPutster** » Mon Jun 18, 2007 4:06 pm

I was running each download and entered in the results as I was posting. The timestamp on the post should match up with the time of download.

Post by **jclausius** » Mon Jun 18, 2007 8:12 pm

FWIW, here are my timings from a DSL connection:

http://download.sourcegear.com/Vault/4. ... _15780.msi : 19.6MB in 1 min 31 sec ~ 220 KB/s

http://download.sourcegear.com/Vault/4. ... _15780.msi : 7.76MB in 26 sec ~ 305 KB/s

http://download.sourcegear.com/Vault/4. ... _15780.msi : 2.67MB in 11 sec ~ 249 KB/s