SOS gets user name wrong

nickflack · Post by **nickflack** » Thu May 17, 2007 10:25 am

Look at log below and it appears that SOS is getting the users name wrong. The user name is kluurtsema. VSS truncates that to kluurtse however SOS is looking for a user kluurtsma and thus the user cannot logon.

Any ideas? - Nick

15/05/2007 16:12:59 - Waiting for a connection....secure = True
15/05/2007 16:12:59 - Waiting for a connection....secure = False
15/05/2007 16:13:58 - Connection accepted from 192.168.6.100:3787 on local address 192.82.121.13:3131, session id is 1.
15/05/2007 16:14:15 - 1: Exception during Login: Cannot find SS.INI file for user kluurtsema
15/05/2007 16:14:15 - 1: Cannot find SS.INI file for user kluurtsema
15/05/2007 16:14:30 - Connection accepted from 192.168.6.100:3793 on local address 192.82.121.13:3131, session id is 2.
15/05/2007 16:14:43 - 2: Exception during Login: Invalid DOS path: \\ps.local\pishurlok\uk\Management\VSS\users\kluurtsa\ss.ini
15/05/2007 16:14:43 - 2: Invalid DOS path: \\ps.local\pishurlok\uk\Management\VSS\users\kluurtsa\ss.ini
15/05/2007 16:16:34 - Connection accepted from 192.168.6.100:3871 on local address 192.82.121.13:3131, session id is 3.
15/05/2007 16:16:49 - 3: Exception during Login: User "kluurtsema" not found
15/05/2007 16:16:49 - 3: User "kluurtsema" not found
15/05/2007 16:17:36 - Connection accepted from 192.168.6.100:3899 on local address 192.82.121.13:3131, session id is 4.
15/05/2007 16:17:45 - 4: Exception during Login: User "kluurtsema" not found
15/05/2007 16:17:45 - 4: User "kluurtsema" not found

Beth · Post by **Beth** » Thu May 17, 2007 12:41 pm

What is the user actually entering on the login screen for SOS?

nickflack · Post by **nickflack** » Fri May 18, 2007 2:12 am

kluurtsema

lbauer · Post by **lbauer** » Mon May 21, 2007 6:27 am

\\ps.local\pishurlok\uk\Management\VSS\users\kluurtsa\ss.ini

Check this path on the VSS machine. Does the kluurtsa directory exist? Or is the user directory called "kluurtsema"?

Can the user login directly to VSS with no problems?

What language is the user using or what language of the operating system are you using on the Source Offsite Server or VSS machine? Is it English or something else?

nickflack · Post by **nickflack** » Mon May 21, 2007 7:20 am

See replies in line with your text : - Nick

Quote:
\\ps.local\pishurlok\uk\Management\VSS\users\kluurtsa\ss.ini

Check this path on the VSS machine. Does the kluurtsa directory exist? Or is the user directory called "kluurtsema"?
[color=blue][b]The directory is kluurtse\ss.ini since VSS truncates names longer than 8 characters.[/b][/color]

Can the user login directly to VSS with no problems?
YES

What language is the user using or what language of the operating system are you using on the Source Offsite Server or VSS machine? Is it English or something else?
ENGLISH
[b][/b]

lbauer · Post by **lbauer** » Mon May 21, 2007 8:45 am

I wasn't able to reproduce this. I created a user named kluurtsema, and VSS did create a user directory called kluurtse, but SOS was able to connect.

I'm using SOS 4.2 and the Microsoft Hotfix version of the VSS automation component.

What version of SOS are you using, and what version of the VSS automation component?

Here's how to find out:
http://support.sourcegear.com/viewtopic.php?t=1510