sos client hangs while connecting to the server.

purushoth · Post by **purushoth** » Wed Feb 21, 2007 12:14 am

Hi all,
i am using source offsite client 4.1.2 in my system, my sos client hung up while connecting to the server, it doesn't shows any error messages just trying to connect to the server and hangs. additional information is that when i unistall and reinstall the sos client it works fine, but i had to do this every day. its very horrible any help will be greatful.

regards,

purushoth

lbauer · Post by **lbauer** » Wed Feb 21, 2007 8:53 am

What version of the SOS Server are you connecting to?

Enable verbose and method logging for the SOS Server log:
http://support.sourcegear.com/viewtopic.php?t=463

Reproduce the problem, then post the log (we don't need the whole log, just a couple day's worth) or email it to support at sourcegear.com ATTN Linda. Be sure to let me know what your IP address or machine name is so I can identify it in the log file.

If you connect to our SOS demo server, does your client hang?
Connect to sos.sourceoffsite.com port 8888. Login is Daffy password Duck.

purushoth · Post by **purushoth** » Thu Feb 22, 2007 2:46 am

i am using client version 4.1.2 to connect the server running version 4.1.2, i had attached the log.

2/20/2007 9:23:52 PM - Connection accepted from 12.113.45.40:60364 on local address 20.101.43.34:8880, session id is 22.
2/20/2007 9:23:52 PM - 22: Enter Authorized()
2/20/2007 9:23:57 PM - 22: Unable to get hostname from address: 12.113.45.40
2/20/2007 9:23:57 PM - The requested name is valid, but no data of the requested type was found
2/20/2007 9:23:57 PM - 22: Connection from: 12.113.45.40(12.113.45.40)
2/20/2007 9:23:57 PM - 22: Preparing to send the list of databases...
2/20/2007 9:23:57 PM - 22: Sending the challenge to the client.
2/20/2007 9:23:57 PM - 22: Sending the challenge message body to the client.
2/20/2007 9:23:57 PM - 22: Waiting for the client's response...
2/20/2007 9:23:58 PM - 22: Reviewing the client's response...
2/20/2007 9:23:58 PM - 22: Process the client's crypto login request.
2/20/2007 9:23:59 PM - 22: Enter Login()
2/20/2007 9:23:59 PM - 22: User 'khris' requesting to login to database 'D:\db as on 12-9-06 as on 8pm\srcsafe.ini'
2/20/2007 9:23:59 PM - 22: Client is speaking protocol version 2.0

2/20/2007 9:23:59 PM - 22: Attempting to login WITH crypto.
2/20/2007 9:23:59 PM - 22: Verify the challenge string.
2/20/2007 9:23:59 PM - 22: Get the session key.
2/20/2007 9:23:59 PM - 22: Open the database.
2/20/2007 9:23:59 PM - 22: 'khris' connected to database D:\db as on 12-9-06 as on 8pm\srcsafe.ini
2/20/2007 9:23:59 PM - 22: Exit Login()
2/20/2007 9:36:06 PM - Connection accepted from 20.101.43.34:24115 on local address 20.101.43.34:8880, session id is 23.
2/20/2007 9:36:06 PM - 23: Enter Authorized()
2/20/2007 9:36:07 PM - 23: Connection from: 20.101.43.34
2/20/2007 9:36:07 PM - 23: Preparing to send the list of databases...
2/20/2007 9:36:07 PM - 23: Sending the challenge to the client.
2/20/2007 9:36:07 PM - 23: Sending the challenge message body to the client.
2/20/2007 9:36:07 PM - 23: Waiting for the client's response...
2/20/2007 9:36:21 PM - 23: Reviewing the client's response...
2/20/2007 9:36:21 PM - 23: Enter KillConnection()
2/20/2007 9:36:21 PM - 23: User disconnected from 20.101.43.34
2/20/2007 9:36:21 PM - 23 - Exit KillConnection()
2/20/2007 10:10:08 PM - 22: Exception: An existing connection was forcibly closed by the remote host
2/20/2007 10:10:08 PM - 22: Error processing client request: at System.Net.Sockets.Socket.Receive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags)
at ClassicService.ProtocolMessage.ParseStream(Socket socket, Crypto crypto)
at ClassicService.Client.GetMessage()
2/20/2007 10:10:08 PM - 22: Enter KillConnection()
2/20/2007 10:10:08 PM - 22: User chris disconnected from 12.113.45.40
2/20/2007 10:10:08 PM - 22 - Exit KillConnection()
2/20/2007 10:14:09 PM - Connection accepted from 12.113.45.40:65388 on local address 12.113.45.40:8880, session id is 24.
2/20/2007 10:14:09 PM - 24: Enter Authorized()
2/20/2007 10:14:14 PM - 24: Unable to get hostname from address: 12.19.140.40
2/20/2007 10:14:14 PM - The requested name is valid, but no data of the requested type was found
2/20/2007 10:14:14 PM - 24: Connection from: 12.113.45.40(12.113.45.40)
2/20/2007 10:14:14 PM - 24: Preparing to send the list of databases...
2/20/2007 10:14:14 PM - 24: Sending the challenge to the client.
2/20/2007 10:14:14 PM - 24: Sending the challenge message body to the client.
2/20/2007 10:14:14 PM - 24: Waiting for the client's response...
2/20/2007 10:14:15 PM - 24: Reviewing the client's response...
2/20/2007 10:14:15 PM - 24: Process the client's crypto login request.
2/20/2007 10:14:16 PM - 24: Enter Login()
2/20/2007 10:14:16 PM - 24: User 'khris' requesting to login to database 'D:\db as on 12-9-06 as on 8pm\srcsafe.ini'
2/20/2007 10:14:16 PM - 24: Client is speaking protocol version 2.0

2/20/2007 10:14:16 PM - 24: Attempting to login WITH crypto.
2/20/2007 10:14:16 PM - 24: Verify the challenge string.
2/20/2007 10:14:16 PM - 24: Get the session key.
2/20/2007 10:14:16 PM - 24: Open the database.
2/20/2007 10:14:16 PM - 24: 'khris' connected to database D:\db as on 12-9-06 as on 8pm\srcsafe.ini
2/20/2007 10:14:16 PM - 24: Exit Login()
2/20/2007 10:14:18 PM - 24: Received message number 102.
2/20/2007 10:14:18 PM - 24: Enter GetFileList()
2/20/2007 10:14:18 PM - 24: Ignore remote dates = False
2/20/2007 10:14:18 PM - 24: GetFileList project: $/Hawkeye/ChrisSolution/Hawkeye.Library
2/20/2007 10:14:18 PM - Enter PinStatus()
2/20/2007 10:14:18 PM - Exit PinStatus()
2/20/2007 10:14:18 PM - 24: Exit GetFileList(): $/Hawkeye/ChrisSolution/Hawkeye.Library
2/20/2007 10:14:18 PM - 24: Time to execute: 0 minutes, 0 seconds, 156 milliseconds.
2/20/2007 10:14:22 PM - 2/20/2007 10:14:22 PM - Server Exception (-100): [Socket error - ParseStream(). Received : 0] - CONNECTION CLOSED
2/20/2007 10:14:22 PM - 24: Connection Closed: CONNECTION CLOSED
2/20/2007 10:14:22 PM - 24: Enter KillConnection()

lbauer · Post by **lbauer** » Thu Feb 22, 2007 8:42 am

2/20/2007 10:14:22 PM - 2/20/2007 10:14:22 PM - Server Exception (-100): [Socket error - ParseStream(). Received : 0] - CONNECTION CLOSED
2/20/2007 10:14:22 PM - 24: Connection Closed: CONNECTION CLOSED
2/20/2007 10:14:22 PM - 24: Enter KillConnection()

It looks like something is closing the connection. The SOS Server maintains a stateless connection, and doesn't close connection (unless the server crashes or hangs).

Disconnects are often caused by network issues. Could anything be interfering with or closing the connection, like a firewall, router, anti-virus scanning?

purushoth · Post by **purushoth** » Fri Feb 23, 2007 12:07 am

i had a firewall between the client and server, but i dont have any issues with other sytems connecting to it, also if i reinstall the client software i am able to get into the server, this is what i am confused?

lbauer · Post by **lbauer** » Fri Feb 23, 2007 10:46 am

if i reinstall the client software i am able to get into the server, this is what i am confused?

Yes, that is confusing. I'm not sure why re-installing the client would help. It could just be a coincidence.

--If you connect to our SOS demo server, does your client hang?
Connect to sos.sourceoffsite.com port 8888. Login is Daffy password Duck.

--Are there other SOS users? Are they having the same problem?

--If you restart the SOS Server, can you connect?

--If you delete your client-side cache file, can you connect again?
The client side cache file is called databaseX.sos and is in
C:\Documents and Settings\username\Application Data\SourceGear\SOS\servers\sos