Vault Client randomly crashes.

burnquist · Post by **burnquist** » Fri Jan 05, 2007 12:31 pm

Vault Client Version: 3.1.9.3798
.Net Framework Version: 1.1.4322.573
Operating System: Microsoft Windows XP Professional
Service Pack: 2.0
OS Version: 5.1.2600

The client crashes it seems in very sparatic times, not always during the same operation. I have had it crash when I first logged in but most of the time it's during a 'get lastest' of a large folder or when multiple files are being downloaded or during a 'view history' of a file.

I have checked both the client log and the server log with debug turned on and no errors or warnings are logged.

The last time it crashed:

client log: 1/5/2007 10:51:32 AM <connection>: [Main:1764] HistoryBegin started.

server log: I do not have access to the exact text anymore, but it was something on long the lines of 'HistoryBegin: return success'

Beth · Post by **Beth** » Fri Jan 05, 2007 2:38 pm

There could be a timeout happening somewhere. Do you know what the server OS is for the Vault Server? What version of SQL server are you using?

burnquist · Post by **burnquist** » Fri Jan 05, 2007 4:05 pm

The same vault server is used by a couple of people form other computers on our network and it works properly for them, only my computer crashes the client.

The server is 2003 standard with SQL2005.

Beth · Post by **Beth** » Fri Jan 05, 2007 4:09 pm

Can you go to the Vault-Help-Technical Support and check and see if your client and the server are using the same .NET framework. If they're not, then I'll give instructions for switching your client to the same framework.

burnquist · Post by **burnquist** » Fri Jan 05, 2007 4:32 pm

The server has the following info for both the client and server listing:

.Net Framework Version: 1.1.4322.573

burnquist · Post by **burnquist** » Fri Jan 05, 2007 4:33 pm

Sorry, it's actually this:

.Net Framework Version: 1.1.4322.2300

Beth · Post by **Beth** » Fri Jan 05, 2007 4:45 pm

Are you in a different location than rest of the clients that connect?

Can you check your Event Viewer for any corresponding errors?

What could be different about your client versus the others would be hard to say right away. You might want to Clear the Client Side Cache and restart Vault on your machine in case just something has gotten out of sync, or perform an uninstall and fresh install of your client. If you reinstall, pull the client directly from the server by browsing to http://<vault server>/vaultservice.

Would it be possible for you to send the server log to support at sourcegear.com?

burnquist · Post by **burnquist** » Fri Jan 05, 2007 5:15 pm

I get the following error is the Event Viewer:

Faulting application vaultguiclient.exe, version 3.1.9.3798, faulting module hlcap.dll, version 1.2.5.0, fault address 0x0000224e.

There is nothing different about the locations of the computers, I am about to try to uninstall are re-install the client provided by the server, I have re-installed but not this version.

Beth · Post by **Beth** » Tue Jan 09, 2007 10:39 am

How did the reinstall go? You will want to make sure that your client and server version match for best results.