email error

jschuit · Post by **jschuit** » Sat Dec 02, 2006 12:24 pm

I've started getting the following email errors in my log recently. I'm sure IT changed something on the SMTP server, but I'd like to tell them what to fix otherwise it'll take months to get this resolved. Here's the log:

----11/27/2006 1:07:35 AM --()-- Error sending mail to someperson@somewhere.com at SMTP server mailhost.somewhere.com
----11/27/2006 1:07:35 AM --()-- System.Web.HttpException: Could not access 'CDO.Message' object. ---> System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Runtime.InteropServices.COMException (0x80040211): The message could not be sent to the SMTP server. The transport error code was 0x800ccc15. The server response was not available

lbauer · Post by **lbauer** » Sat Dec 02, 2006 7:24 pm

If this was working fine previously, what has change on the network or in the SMTP configuration? Does the SMTP server log show the connection from Vault?

1) Do you have any firewall restrictions set on your smtp server?
2) Check if outbound access is restricted (using port 25) in that specific
workstation.
3) Are you running anti-virus software that could be blocking access to the SMTP port?

See http://www.systemwebmail.com/faq/4.2.9.aspx for more information about the error.

jschuit · Post by **jschuit** » Sat Dec 02, 2006 7:54 pm

Thanks Linda, that link provided the answer. I see that IT updated McAfee on the server where Vault is installed. The option was set to block port 25. Now I have to convince them to disable that setting for that machine. Lucky me.

Thanks for your time and the link!

jschuit · Post by **jschuit** » Sun Dec 03, 2006 9:58 am

Hey Linda,

One more thing, what process do I need to ask IT to add to the exclusions list for the port 25 blocking? (they were not willing to disable the blocking for all processes)

Thanks.

lbauer · Post by **lbauer** » Mon Dec 04, 2006 10:28 am

You'd need to allow SMTP traffic -- you could restrict to to traffic from the IP address of the Vault server machine.

jschuit · Post by **jschuit** » Mon Dec 04, 2006 11:14 am

Sorry Linda, maybe I wasn't clear. The Mcafee virus scanning application is blocking port 25 on the Vault server machine. Our IT dept. will not disable this block setting, but will add an exception for the Vault process that is attempting to send email. So, when Vault tries to send an email notification what process does it come from? ( VsTskMgr.exe? )

Thanks!

jschuit · Post by **jschuit** » Mon Dec 04, 2006 11:20 am

Ooops, nevermind Linda... Mcafee keeps a log file, found it listed in there. w3wp.exe

lbauer · Post by **lbauer** » Mon Dec 04, 2006 12:10 pm

w3wp.exe

Yes, this is the process name on Windows 2003 server.