Vault Hanging

tjams · Post by **tjams** » Tue Aug 08, 2006 11:20 am

Hi we're having trouble with Vault hanging. We are using version 3.1.8 for both the clients and the server. We see this occurring in a couple of different scenarios:

1. When logging in via the client we get the version checks and then prompted to select repository, but repository structure is never returned. Eventually an error dialog appears stating "A database error has occurred"

2. If we do manage to get the repository structure and attempt to perform any operation, we get the same behavior described above.

3. Attempted to obliterate files via the admin tool and the app hung.

I have attached the most recent log file here.

Beth · Post by **Beth** » Tue Aug 08, 2006 12:54 pm

It looks like the connection to SQL Server could be timing out. Try increasing the SQL timeout value in the Vault.config file:
<SqlCommandTimeout>360</SqlCommandTimeout>

The other possibility is if there are large check-outs. Are your users checking out entire folders?