after the update to 3.5 the licences are required

adi_68 · Post by **adi_68** » Thu Jul 27, 2006 5:19 am

Hi, today i have updatet our vault system. After that all of our licences are required and no user can logon. Can anyone help me?

Many thanks and best regards,

Frank

lbauer · Post by **lbauer** » Thu Jul 27, 2006 6:59 am

Did you upgrade Vault from 3.1 or 3.0 to 3.5?

If so, you need to upgrade your licenses, too.

If you have Gold Support, you can upgrade at no cost at this link:

https://store.sourcegear.com/sgstore/va ... grade.aspx

If you don't have Gold Support, you can purchase it here:
https://store.sourcegear.com/sgstore/or ... amily=gold

If you have further questions about licensing, contact our sales department at sgstore@sourcegear.com

adi_68 · Post by **adi_68** » Thu Jul 27, 2006 7:18 am

i have updatet from 3.1.9.
We have licence for 40 user, how many cost the gold support, but your links says 99$ per user???
Can we uninstall the update?

lbauer · Post by **lbauer** » Thu Jul 27, 2006 7:41 am

Yes, Gold Support is $99 per user. Are you sure you don't have it already?
Also, if you bought Vault after June 15, 2006, you qualify for a free upgrade.

Email sgstore@sourcegear.com if you have licensing questions.

If you don't want to upgrade, you can go back to Vault 3.1.9, but you need a good backup of your Vault 3.1.9 database, since Vault 3.5 upgrades the database schema and it won't work with Vault 3.1.9.

Steps to go back to Vault 3.1.9:

--Backup the 3.5 database (just in case you need it later).

--Uninstall Vault 3.5 and drop the drop the database.

--Restore the Vault 3.1.9 database to SQL Server.

--Reinstall Vault 3.1.9.