Vault Login Screen Freezes in VB

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btd
Posts: 324
Joined: Fri May 13, 2005 1:50 pm

Vault Login Screen Freezes in VB

Post by btd » Thu Jul 20, 2006 9:11 am

When we launch Visual Basic, the Vault dialog box appears but is frozen. We tried re-installing Vault but it did not fix the porblem. Any ideas on why this is happening?

BTD

PS we are using VB6.

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Post by lbauer » Thu Jul 20, 2006 9:23 am

When you say "frozen" do you mean the dialog doesn't appear to have focus when you try to use the mouse? Does tabbing through the dialog work?

Is this a new problem? Did it work properly before?

What version of Vault are you using? What operating system is VB 6 installed on?
Linda Bauer
SourceGear
Technical Support Manager

btd
Posts: 324
Joined: Fri May 13, 2005 1:50 pm

Vault Login Screen Freezes in VB

Post by btd » Thu Jul 20, 2006 12:36 pm

By frozen: I mean the Vault dialog appears but I can't tab into it or close it.

The server is Windows 2003 Server x64.


Yes, this is a new problem specific to this machine only. We have VB installed on other machines and Vault works fine.
We are using Vault 3.1.6 (3658) build

Tom

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Post by lbauer » Thu Jul 20, 2006 12:41 pm

server is Windows 2003 Server x64
Vault is not supported on 64-bit Windows yet, so I don't think we can be of much help. Are Vault and VB working properly on other machines with this operating system?
Linda Bauer
SourceGear
Technical Support Manager

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