Ports used by client

jcl0081 · Post by **jcl0081** » Fri Apr 09, 2004 7:14 am

My vault client is unable to connect to our server when behind one particular firewall at a state agency, but can connect when at another computer that is behind a different firewall.

What port does the client use to connect to the internet when connecting to the web service. I'm assuming it's port 80. In that case, what else should I look at? Could it be the proxy server? I can hit the service through a browser but not using client.

The error I get is Unable to connect to http://xxx.xxxx.com/vaultservice. No server was found at the specified URL.

dan · Post by **dan** » Fri Apr 09, 2004 8:07 am

The client and server communicate via port 80 by default.

The first place to check for answers would be our knowledge base article:

http://support.sourcegear.com/viewtopic.php?p=2450

jcl0081 · Post by **jcl0081** » Fri Apr 09, 2004 8:49 am

That is the first place I went. All items on that page do not apply except for the proxy settings. I can connect to both the web service and the asmx description of the web service from my browser and vault is correctly connecting to SQL because it works on other PC's.

Post by **jeremy_sg** » Fri Apr 09, 2004 8:59 am

The proxy is definitely the first thing to suspect. How is your proxy configured? Is it set manually or for automatic detection? It's probable that Vault is not picking up the correct proxy setting, and that your network is only allowing outbound traffic that does not pass through that proxy. Have you tried specifiying the proxy in the VaultGUIClient.exe.config as recommended in the KB article?

jcl0081 · Post by **jcl0081** » Fri Apr 09, 2004 9:38 am

The VaultGUIClient.exe.config file does not exist anywhere on my hard drive. Should it have been installed with vault? Can I create this application configuration file myself or can I download it from somewhere?

Post by **jeremy_sg** » Fri Apr 09, 2004 9:44 am

The file came in with version 2.0, and should be in c:\program files\sourcegear\vault client. You can make the same change in machine.config as well.

jcl0081 · Post by **jcl0081** » Fri Apr 16, 2004 7:29 am

Thanks for your help Jeremy. It looks like my vault client is able to conect to the vault server. Now I am getting a different error. It says the vault server is using a protocol not supported by this client.

Any ideas?

Post by **jeremy_sg** » Fri Apr 16, 2004 7:39 am

This error means that you are trying to connect to a 1.x server with a 2.0 client. The protocol has changed, so both the client and server must be on the same version.