Apparently hung install, Vault Client 3.1.6

[Perry]

Installing Vault Client 3.1.6 onto XPSP2.

The dialog says 0 seconds left, but the button says Cancel still.

I see no indication that it is alive -- it may be dead/hung -- I'm not sure how long to give it before giving up on it...

[Perry]

I pushed Cancel, chose Exit Install, and it still appears to be hung as before, but now the Cancel button is dead.

[Perry]

Cannot logoff, cannot shut down, cannot reboot.

Vault installation appears to have completely hung the machine.

Hard reboot is apparently the only answer, and hope Vault didn't corrupt the Windows Installer database.

[Perry]

Hard power off, reboot. Vault is not listed in Control Panel Add/Remove.

Install Vault 3.1.6 client again (presumably right over itself).

This time it finishes in nothing flat, no errors.

So apparently it is fixed now.

[dan]

Sorry you had so much trouble. It doesn't look like the installer ever got to Vault-specific code - it was just extracting files at that point, which is a windows installer function.

Glad everything seems to be up and running.

[Perry]

I did observe that several copies of msiexec.exe were running, at least two under my logon session and one under the system logon sesion.

Does that mean that that "0 seconds remaining" dialog is not yours, but from either Windows Installer or the WISE engine?

[dan]

No, it is not a Vault dialog.

[Perry]

("You must select a topic to reply to" bug is still present in forums)

I tried to uninstall that Vault 3.1.6, and the uninstall hung, and I hit cancel, and that hung. I had to use the cold off button.

Now Vault 3.1.6 is not listed in the Add/Remove, but the files are still present on the hard drive.

What should I do next? (Should I try to reinstall it, in order to try to re-uninstall it?)

[Perry]

(You must select a topic to reply to)

The machine where the uninstall hung, and now SourceGear Vault is missing from Add/Remove, is Windows XPSP2.

I see another machine (2003SP1) which has SourceGear Vault 3.1.7 installed, and which also lacks an entry in Add/Remove.

[lbauer]

You could attempt a reinstall and uninstall -- might be safer than editing the registry, etc.

("You must select a topic to reply to" bug is still present in forums)

You must be logged in before you can post. Hitting "reply" and then logging in causes the message you are seeing. We can debate whether this is a bug or not, but since we didn't create the forum software, it's just the way it works.

[Perry]

> We can debate whether this is a bug or not

I wasn't trying to debate it at all -- actually, it never occurred to me that some might find it desirable to deliberately send users to an error page. I had merely assumed without thinking about it, that it was a mistake, and that you had meant to send the user to the page to post the response (after the user hit Post, I mean), and that someone screwed up somewhere in the code, and (I had kind of idly guessed) use an uninitalized variable somewhere, thus causing the error. So I had no idea that bug might be considered a feature.

[Perry]

By the way, is this common for SourceGear Vault to not have a working uninstall? (Now that I see it on two different computers, with different operating systems, I wonder if it is a trend.)

What I was really hoping, was a response saying that it was a bug in 3.1.6, and that it has been fixed, and that the workaround is -- <some link to a series of steps...>

[ian_sg]

I've installed/uninstalled Vault on test machines several times a week for the past year, and never seen this. So no, it's not common.

[Perry]

> You could attempt a reinstall and uninstall...

I tried a reinstall -- I got

Error 1705: A previous installation for this product is in progress. You must undo the changes made by that installation to continue? Do you want to undo those changes?


Yes/No

?

[lbauer]

I'd try "Yes."