Unable to open ......

short1uk · Post by **short1uk** » Thu Feb 09, 2006 4:34 am

I have added a datasbase to the SOS manager and am told by are guys in India that they cannot see it.

I ran analyze and repaired the errors and ran it again to check for errors this time none where found.

Still it does not show up but i can see it has been added to the database list.

Any ideas??

(I have restarted the service)

Catherine

lbauer · Post by **lbauer** » Thu Feb 09, 2006 8:25 am

Check the SOS Server log file. Are there any errors pertaining to the database, like "database . . . does not exist," or "invalid database?"

If so, the SOS Server Service is having a problem accessing the VSS Database.

The first thing to check is that the account running the SOS Server service has at least read/write access to the machine/drive/directory where the VSS database resides. This setting is in Control Panel->Admin Tools->Services->SourceOffSite 4->Properties->Logon. When the VSS database is on a different machine than the SOS Server, use a domain account for the Server service: domainname\username.

short1uk · Post by **short1uk** » Mon Feb 13, 2006 3:19 am

Many thanks

The name was too long and contained -

I believe this was the cause

again, many thanks for your help

Catherine