cann't access vault server!

If you are having a problem using Vault, post a message here.

Moderator: SourceGear

Post Reply
peace
Posts: 19
Joined: Thu May 05, 2005 5:56 am

cann't access vault server!

Post by peace » Fri Nov 25, 2005 4:47 am

Hi all,

When I connect to vault server on the repository then it's very slow, cann't access.
but access other repository then it's ok. and also access that repository on other computer then it's ok.
-message:
"retrieving repository structure information from the server...."
please help me!

Peace,

jclausius
Posts: 3706
Joined: Tue Dec 16, 2003 1:17 pm
Location: SourceGear
Contact:

Post by jclausius » Fri Nov 25, 2005 9:02 am

If your SQL Server has not run any maintenance in a while, it could be taking the Vault server a long time to build your tree before login

Or it could be the Vault server is building the delta within the database. A performance issue we want to address in an upcoming Vault release.

Have you let the retrieving tree structure sit for about 3-4 minutes? On large repositories, it may take a small amount of time for this one time hit to update your clients cache.

If you have waited longer than this, you can try shutting down the Vault clients, and remove the CacheMember_Repository and CacheMember_LastStructureGetTime within the client's side cache.

To do this, you would need to look up the Repository's unique ID in the sgvault database within the table dbo.tblrepositories. Next using that info, you would need to delete the files from above in %appdata%\SourceGear\Vault_1\Client\{Unique_ID}\user.
Jeff Clausius
SourceGear

peace
Posts: 19
Joined: Thu May 05, 2005 5:56 am

Post by peace » Mon Nov 28, 2005 8:49 am

I cannot see the following path %appdata%\SourceGear\Vault_1\Client\{Unique_ID}\user
please show me how to fixing it.
Thanks,
-Peace

jclausius
Posts: 3706
Joined: Tue Dec 16, 2003 1:17 pm
Location: SourceGear
Contact:

Post by jclausius » Mon Nov 28, 2005 8:57 am

Assuming you've turned off auto-login, auto-profiles, and auto-repository selection, there might be an easier way to do this.

1) Open up a Vault GUI client.

2) After connecting to the server, cancel out of the Choose Repository dialog.

3) From the menu Tools -> Options, Local Files -> Cache / Backup Location use the directory from the Store Client Cache Folder directory.
Jeff Clausius
SourceGear

Post Reply