RoboHelp X5 compatibility

Vulcan · Post by **Vulcan** » Tue Nov 22, 2005 2:36 am

Hi, i'm having trouble adding a RoboHelp (X5.0.2) project to the Vault repository. I read in the following article: "http://support.sourcegear.com/viewtopic.php?t=1535" that there is a workaround by manually adding files. But since that article is over 1 year old, I was wondering what the status is of that issue.

The problem I'm having is that I get all the vault dialogs (last one being the "Add to Vault Folder") and then nothing happens. I can then continue to work in RoboHelp but it has not been added to Vault.

I'm using Vault 3.1.5 btw.

Kind regards,
Hein

dan · Post by **dan** » Tue Nov 22, 2005 9:08 am

The best help we have on Robohelp is the support issue you cited. Since we don't officially support it (and don't have it in house to test against), the best bet is to find other Vault users who have gotten it working.

You might try turning on Vault IDE logging (see the knowledge base), and seeing whether the log file reports paths that seem incorrect.

Vulcan · Post by **Vulcan** » Tue Nov 22, 2005 10:41 am

Ok, thanks I'll do that. If I find anything of interest I'll post it here.

- Hein

Vulcan · Post by **Vulcan** » Thu Nov 24, 2005 2:34 am

The following section is from the log-file that was generated using IDE client logging:

Code: Select all

11/24/2005 9:07:49 AM <checkoutlist>: [<No Name>:3700] RefreshCheckOutList started
11/24/2005 9:07:49 AM <checkoutlist>: [<No Name>:3700] Call GetCheckOutListChanges(Rep 3, Rev 1943, LastUpdt 7/1/1850 12:00:00 AM)
11/24/2005 9:07:49 AM <checkoutlist>: [<No Name>:3700] GetCheckOutListChanges returned: Rev 1943 completeList False, newLastUpdt 7/1/1850 12:00:00 AM
11/24/2005 9:07:49 AM <checkoutlist>: [<No Name>:3700] New items:
11/24/2005 9:07:49 AM <checkoutlist>: [<No Name>:3700] 	<null>
11/24/2005 9:07:49 AM <checkoutlist>: [<No Name>:3700] Release items:
11/24/2005 9:07:49 AM <checkoutlist>: [<No Name>:3700] 	<null>
11/24/2005 9:07:49 AM <checkoutlist>: [<No Name>:3700] Source and target check out list revisions are both 1943, and last locking date match.  Returning with no update
11/24/2005 9:07:49 AM <checkoutlist>: [<No Name>:3700] RefreshCheckOutList finished
11/24/2005 9:07:49 AM <refresh>: [<No Name>:3700] Calling Repository.Update with delta
11/24/2005 9:07:49 AM <refresh>: [<No Name>:3700] Repository.Update finished, calling SaveRepositoryIfNothingOnDisk()
11/24/2005 9:07:49 AM <refresh>: [<No Name>:3700] SaveIfNothingOnDisk: not saving
11/24/2005 9:07:49 AM <refresh>: [<No Name>:3700] Refreshing working folder associations from disk
11/24/2005 9:07:49 AM <refresh>: [<No Name>:3700] Refreshing all change set items without notify
11/24/2005 9:07:49 AM <refresh>: [<No Name>:3700] Calling UpdateKnownChanges_RefreshKnown with notify

[/size]

The log mentioned something about "SaveIfNothingOnDisk: not saving", which made me try to explicitly create the folder using the Vault Client.
To my big surprise, it worked!!! All the files were automatically added to robohelp and everything is working fine now.

Thx for the support and keep up the good work.
- Hein