Client Hangs

lbauer · Post by **lbauer** » Fri Aug 19, 2005 9:49 am

Where in the log is the hang -- right at the end?

----8/18/2005 11:20:16 PM pantelis--68.55.103.199(68.55.103.199)--SSL Disabled GetCheckOutListChanges returned: Success

Are other users experiencing a hang?

Are you going through a proxy?

In order to troubleshoot this properly we'd need the client-side log and the server log for the same time period, each capturing the time period of the hang.

pantelis · Post by **pantelis** » Mon Aug 22, 2005 8:00 pm

It's getting to the point where I can't do development. I have to keep killing either VS or the Vault Client, depending which one I use. What are my options here?

lbauer · Post by **lbauer** » Tue Aug 23, 2005 9:02 am

We'd really like to help get this resolved, too. We could use more information, though.

We see restarts of the Vault server in the log, but don't know if these are corresponding to your client hangs. When you kill your Vault client, does the Vault server log file show a restart at that time?

Could you describe the network between your client machine and the Vault Server? Is there a proxy or other device in between that could close or otherwise affect a connection?

Are you the only user experiencing this client hang?

Guest · Post by **Guest** » Tue Aug 30, 2005 4:30 am

I have the vault server sitting on a web server that I get to through a domain name, on the internet.

The client is at my home and I get to the server through a cable modem. I'm begining to wonder is these problems started when I switched to COMCAST (not by choice)

lbauer · Post by **lbauer** » Tue Aug 30, 2005 8:13 am

Are you the only user experiencing this client hang?

You could try to isolate whether it's the connection. Can you try a different connection (even dial-up) or try connecting from a different location.

You might also use our demo server, vault.sourcegear.com to see if you get the same disconnects. Create an account at this link:

http://www.sourcegear.com/vault/demoserver.html

Guest · Post by **Guest** » Tue Aug 30, 2005 6:51 pm

It doesn't seem to have a problem connecting to your test server. I've run several gets and it does not hang.

I guess it's a server problem on my end?

lbauer · Post by **lbauer** » Wed Aug 31, 2005 5:36 am

I guess it's a server problem on my end?

Or something between your client and your server.

It would be helpful to have a client log that captures the hang and the corresponding server log so we can see what's happening on the server when the client hangs.

We've seen some of your log files but I don't think we've had server and client logs where we could match up the times.

pantelis · Post by **pantelis** » Sat Sep 10, 2005 9:12 am

Here are the client and server logs.

Guest · Post by **Guest** » Mon Sep 12, 2005 9:01 am

Thanks. What time is the hang on the Client side? At the very end of the log?

Is the server in the same time zone? What would the corresponding time be?

Linda Bauer
SourceGear
Technical Support

pantelis · Post by **pantelis** » Tue Sep 13, 2005 5:04 am

the client and server are in the same timezone. Once the client hands, I kill it and then get the log.

lbauer · Post by **lbauer** » Wed Sep 14, 2005 9:19 am

There aren't any errors or timeouts in the Vault server log, or in the client log. The next place to look is the connection between you and your Vault Server. Are you using a proxy? There may be some third party closing the connection.

Can you connect a different way -- even dialup -- to see if that makes a difference?

pantelis · Post by **pantelis** » Mon Oct 10, 2005 5:25 pm

When VS.2005, on the same machine, through the same connection, it never hangs. I only experience problems when I use VS.2003 or the Vault GUI Client directly. How weird is this?