Can't get to server after upgrad eto 3.1.2

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pandaurae
Posts: 6
Joined: Thu Sep 29, 2005 9:58 am
Location: Atlanta, Ga.
Contact:

Can't get to server after upgrad eto 3.1.2

Post by pandaurae » Thu Oct 06, 2005 12:22 pm

Okay, I just performed a major upgrade of both the Server and my local client from 2.0.3 to 3.1.2. (I backed up everything, of course, and did an "upgrade", no new or moved servers.)

Following this upgrade, neither the Admin nor the Client GUIs will connect, giving me the following error:

"This Vault server uses a protocol that is not supported by this client."

Could someone point me in the right direction to get my clients connected?

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Post by lbauer » Thu Oct 06, 2005 12:25 pm

It's possible the clients didn't actually get upgraded. Launch the Vault GUI Client and check Help->About. What version does it show?
Linda Bauer
SourceGear
Technical Support Manager

pandaurae
Posts: 6
Joined: Thu Sep 29, 2005 9:58 am
Location: Atlanta, Ga.
Contact:

Post by pandaurae » Thu Oct 06, 2005 12:35 pm

Version 3.1.2

I am able to use the web gui to see more information and it tells me the followign:

svdevbuild-01.Swingvote.local Server Installation
Version 2.0.3.2174 Installed 08 July 2004


What did I do wrong installing the server? This is apparently my problem, but I thought I followed the instructions properly.

Should I Repair, creating a new virtual directory for the server? It took about 45mins to upgrade the database (we don't have gigs of data to process) so I am relatively confident the database is updated.

What could I have done wrong?

pandaurae
Posts: 6
Joined: Thu Sep 29, 2005 9:58 am
Location: Atlanta, Ga.
Contact:

Argh!!

Post by pandaurae » Thu Oct 06, 2005 12:43 pm

Nevermind. Problem was location of the files and where IIS was pointing. Our "network guys" love to put the web files on a different drive and Vault defaulted to the C: drive.

I updated the paths and I have successfully gotten to my ugpraded server. Thanks for letting me vent, tho! :)

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Post by lbauer » Thu Oct 06, 2005 12:55 pm

Glad Vault is working for you now. :D
Linda Bauer
SourceGear
Technical Support Manager

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