Exception Error in Vault Admin / Email Settings

[dean]

The other day I tried to upgrade to Vault v3.1.1 from v3.0.7. In the process, it took the Server installation more than 8 hours to crunch through the database conversion, but then failed. The installation did a rewind on all changes. The reason for the v3.1.1 failure is unknown, but I do know that the reason it took so long to do the database conversion was that it was thrashing the hard drive by using virtual memory (pagefile) because memory usage exceeded the physical memory in the server machine. We have 1 Gig of memory, dual CPU's. The database conversion operation exceeded physical memory by an additional 250 MB.

To make sure we could still use Vault v3.0.7, I did a repair with the Vault Server v3.0.7 installation application. Everything ran fine and we could still access Vault with v3.0.7 Server and Clients.

Today, I made changes to some source files and checked them in with comments. I have email notifications setup, as do many other users in our company, whenever changes are made to source files in certain project directories. I did not receive the email notification that I was expecting. Then, I went into the Vault Admin Tool for v3.0.7 and selected the Server Options Tab / Email Settings button and received the following error:

An unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will be shut down immediately.

1 : Failure

Clicking on Details gave me this:

************** Exception Text **************
System.Web.Services.Protocols.SoapException: 1 : Failure
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at VaultClientNetLib.AdminService.VaultAdminService.ListServerEmailOptions(VaultServerEmailOptions& vOptions)
at VaultClientNetLib.VaultConnection.ListServerEmailOptions(VaultServerEmailOptions& vOptions)
at VaultAdmin.FormEmailOptions..ctor(AdminManager am)
at VaultAdmin.FormMain.buttonEmailOptions_Click(Object sender, EventArgs e)
at System.Windows.Forms.Control.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ButtonBase.WndProc(Message& m)
at System.Windows.Forms.Button.WndProc(Message& m)
at System.Windows.Forms.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

--------------------------------------------------

Can someone please help me to be able to reset my Email Settings so that we can receive our email notifications.

Thanks.

[dean]

I found the post entitled:

Re-configuring Vault settings after a Server re-install

After following the instructions to reset the SMTP password, I began receiving email notifications again.

Thank you for posting this fix.

[lbauer]

If you try the upgrade again and run into problems let us know. The first thing we'd want to see is the vault_install.log file from your user's Temp directory.