SOS 3.5.3 client on a server OS?

andrea · Post by **andrea** » Wed Sep 07, 2005 12:32 pm

I have a user who runs Windows Server 2000 and when he tries to install the SOS it just hangs. I bought him a client license assuming that he was running XP pro. Can the 3.5.3 be loaded on his OS?

lbauer · Post by **lbauer** » Wed Sep 07, 2005 12:54 pm

SOS Clients should work on Windows 2000 Server. Does the installation hang or does the client hang when it tries to connect to the SOS Server?

Guest · Post by **Guest** » Wed Sep 07, 2005 6:33 pm

The install hangs.

andrea · Post by **andrea** » Thu Sep 08, 2005 8:18 am

Any suggestions on why this install hangs on Server 2000?

lbauer · Post by **lbauer** » Thu Sep 08, 2005 10:57 am

This is most likely specific to the machine, not to Windows 2000. At what point in the installation does the installer hang? Can you post a screenshot or email one to Linda at sourcegear.com.

Is there any error logged in the event viewer when the client hangs?

Guest · Post by **Guest** » Fri Sep 16, 2005 1:44 pm

When the user runs the sos_client_professional.exe the installation seems to start and then fades away and nothing happens. There is no screen shot as installation starts and fades away quickly.

lbauer · Post by **lbauer** » Sun Sep 18, 2005 8:42 am

Is the user installing with the installer on the C: drive? Does the person installing the software have adequate rights to install software and write to the registry?

You could also try creating a SourceOffSite folder in Program Files and copying the SOS executable and all the related files from the directory of a successful installation on a different machine. The proper registry settings may be created just by using the client.

If you'd prefer, I can send you the contents of an SOS 3.5.3 client directory.