An existing connection was forcibly closed...

TonyKInTexas · Post by **TonyKInTexas** » Wed Aug 24, 2005 7:26 am

Morning,

We are seeing a log entries between multiple instances of SOS, on different servers of course, where SOS is forcibly closing client connections.

What are the culprits for this type of behavior?

In doing a search of the forums, it seems to be a common issue.

Thank you kindly,

lbauer · Post by **lbauer** » Wed Aug 24, 2005 8:14 am

Is the message something like "An existing connection was forcibly closed by the remote host" ?

The remote host refers to the client, so it is the client closing the connection. The SOS Server does not close connections, unless it crashes or hangs for some reason. Some common causes of this error:

-- the user closes the client during an operation
-- a third party device like a firewall closes the connection after a certain amount of time or data has passed
-- the client crashes (not common)
-- there's a problem with the VSS database (like database corruption) that causes instability in the communication between client and server.

Is there a pattern to these error messages on you SOS installation?

Guest · Post by **Guest** » Wed Aug 24, 2005 9:10 am

I do not see a pattern and none of our users are telling me anything. A review of the logs is where I find the information.

There is another group who just established their own SOS server and it is causing them no end of problems.

lbauer · Post by **lbauer** » Wed Aug 24, 2005 11:06 am

They've contacted us via phone/email and we're working with them on this.

lbauer · Post by **lbauer** » Mon Aug 29, 2005 8:55 am

Update: This issue was resolved by setting "timeout idle connections" in the Server Manager back to its default of "off."