Client never starts

Brian Stark · Post by **Brian Stark** » Mon Aug 15, 2005 3:20 pm

When I start run the Vault application I see some hard drive activity, but the opening splash screen and dialogs never appear. Another user is able to connect with his client to vault, so it appears to be the client app on my machine. I first noticed the problem after MS security updates were installed on 8/12, but the problem persists even after I removed these updates. I am seeing VaultGUIClient.exe in task manager on the processes tab.

Brian Stark

Brian Stark · Post by **Brian Stark** » Mon Aug 15, 2005 3:28 pm

Sorry, apparently it was the issue mentioned above and the MS updates were just a red herring.

BHunsaker · Post by **BHunsaker** » Thu Aug 18, 2005 5:13 pm

We're seeing the same problem and none of the regular solutions seem to have worked:

1. We disabled the splash screen.
2. None of the disks are full.
3. Deleted the FormMain registry key
4. Reinstalled Vault Client.

This is using the .NET Framework 1.1 with SP1. And the hotfix described in KB886903.

This problem just started on one node and we can't figure it out.

The client starts and then hangs with the splash screen displayed (when the registry is set to allow the splash screen). In the log file, we have:

8/18/2005 3:21:42 PM <generic>: [<No Name>:132] VaultGUIClient, Version=3.0.7.2863, Culture=neutral, PublicKeyToken=null
8/18/2005 3:21:42 PM <generic>: [<No Name>:132] Logging all classes
8/18/2005 3:21:43 PM <statussearch>: [GUIClientWorkerThread:820] Refresh called
8/18/2005 3:21:43 PM <statussearch>: [GUIClientWorkerThread:820] Returning from refresh early (no GCI, CI, or TC)
8/18/2005 3:21:43 PM <statussearch>: [GUIClientWorkerThread:820] Refresh finished
8/18/2005 3:21:43 PM <connection>: [GUIClientWorkerThread:820] InitService started.
8/18/2005 3:21:53 PM <statussearch>: [Main:132] GetSettingTable started
8/18/2005 3:21:53 PM <statussearch>: [Main:132] GetSettingTable finished

GregM · Post by **GregM** » Thu Aug 18, 2005 6:43 pm

Same here.

The client and server are both 3.1.1. This computer was working fine yesterday. I can start fine on another computer.

The server log shows no activity when I attempt to log in. I can use a web browser to see the VaultService directory and VaultService.asmx page.

8/18/2005 6:34:26 PM <statussearch>: [GUIClientWorkerThread:1652] Refresh called

8/18/2005 6:34:26 PM <statussearch>: [GUIClientWorkerThread:1652] Returning from
refresh early (no GCI, CI, or TC)
8/18/2005 6:34:26 PM <statussearch>: [GUIClientWorkerThread:1652] Refresh finish
ed
8/18/2005 6:34:26 PM <connection>: [GUIClientWorkerThread:1652] InitService star
ted.
8/18/2005 6:34:28 PM <connection>: [GUIClientWorkerThread:1652] InitService fini
shed.
8/18/2005 6:34:28 PM <statussearch>: [Main:1436] Connection state changed from U
nconnected to Connecting
8/18/2005 6:34:28 PM <emailview>: [Main:1436] Connection state changed from Unco
nnected to Connecting
8/18/2005 6:34:28 PM <connection>: [GUIClientWorkerThread:1652] Login started.
8/18/2005 6:36:40 PM <statussearch>: [Main:1436] GetSettingTable started
8/18/2005 6:36:40 PM <statussearch>: [Main:1436] GetSettingTable finished
8/18/2005 6:37:26 PM <generic>: [<No Name>:412] VaultGUIClient, Version=3.1.1.35
06, Culture=neutral, PublicKeyToken=null
8/18/2005 6:37:26 PM <generic>: [<No Name>:412] Logging all classes
8/18/2005 6:37:27 PM <statussearch>: [GUIClientWorkerThread:868] Refresh called
8/18/2005 6:37:27 PM <statussearch>: [GUIClientWorkerThread:868] Returning from
refresh early (no GCI, CI, or TC)
8/18/2005 6:37:27 PM <statussearch>: [GUIClientWorkerThread:868] Refresh finishe
d
8/18/2005 6:37:27 PM <connection>: [GUIClientWorkerThread:868] InitService start
ed.
8/18/2005 6:37:29 PM <connection>: [GUIClientWorkerThread:868] InitService finis
hed.
8/18/2005 6:37:29 PM <statussearch>: [Main:412] Connection state changed from Un
connected to Connecting
8/18/2005 6:37:29 PM <emailview>: [Main:412] Connection state changed from Uncon
nected to Connecting
8/18/2005 6:37:29 PM <connection>: [GUIClientWorkerThread:868] Login started.

lbauer · Post by **lbauer** » Thu Aug 18, 2005 7:26 pm

This problem just started on one node and we can't figure it out.

Node of the folder tree, network node?

Have you checked for a virus?

Any software updates?

GregM · Post by **GregM** » Thu Aug 18, 2005 7:40 pm

I did a full scan with the virus scanner and ad-aware, nothing.

The status bar displays "connecting to server" or something like that, and it just sits there.

I installed VirtualPC last week, and have installed a couple virtual machines a couple days ago, but other than that, no new software.

GregM · Post by **GregM** » Fri Aug 19, 2005 10:24 am

My client was a victim of a malfunctioning UPS driver. Once I disabled that service and rebooted, everything was fine. The night before everything broke, the computer blue screened and rebooted. The two are probably related.

Anyway, everything is fine now.

lbauer · Post by **lbauer** » Fri Aug 19, 2005 10:26 am

Greg, could you email me the name of the UPS software? We've had some reports of UPS software causing problems with our SourceOffSite Server software and I'm curious to know if this is the same thing.

GregM · Post by **GregM** » Fri Aug 19, 2005 2:26 pm

Thanks, Linda. APC Powerchute Business Edition 6.x will not start after July 27, 2005, due to an expired Java certificate. That was what was causing my problem. Since Thursday morning was the first time the machine had rebooted since then, that was when it started.

SourceGear Support

Client never starts

Client never starts

see clinet never starts

We're seeing this too - any answers