Can´t login

[raggoz]

I recently installed SourceOffsite 4.1 Server running on Win2k3 SP1, and I liked the software so much I bought it (5 licenses).
My users often complain e.g. they can´t log in, get the error message "Logging in.."

Also the error message doesn´t pop-up, the software opens and the fields which should appear the map-structure are all blank (white).
If they use there mouse and go over the field the sandglass appear but the software isn´t frozen.

I´ve had to restart the service many times so they can work but that´s only a temporary solution.
Here is a part of the "log.txt" :

22.6.2005 10:20:39 - Waiting for a connection....secure = True
22.6.2005 10:20:39 - Waiting for a connection....secure = False
22.6.2005 10:20:43 - Connection accepted from 172.x.x.x:4089 on local address 172.x.x.x:5557, session id is 1.
22.6.2005 10:21:11 - Connection accepted from 172.x.x.x:4664 on local address 172.x.x.x:5557, session id is 2.
22.6.2005 10:21:23 - Connection accepted from 172.x.x.x:2005 on local address 172.x.x.x:5557, session id is 3.
22.6.2005 10:21:23 - 22.6.2005 10:21:23 - Server Exception (411): UNAUTHORIZED_USER
22.6.2005 10:21:23 - 3: Exception during Login: UNAUTHORIZED_USER
22.6.2005 10:21:23 - 3: Login Server Error - 411
22.6.2005 10:21:29 - Connection accepted from 172.x.x.x:2008 on local address 172.x.x.x:5557, session id is 4.
22.6.2005 10:21:29 - 22.6.2005 10:21:29 - Server Exception (411): UNAUTHORIZED_USER
22.6.2005 10:21:29 - 4: Exception during Login: UNAUTHORIZED_USER
22.6.2005 10:21:29 - 4: Login Server Error - 411
22.6.2005 10:21:37 - Connection accepted from 172.x.x.x:2013 on local address 172.x.x.x:5557, session id is 5.
22.6.2005 10:24:00 - Stopping the service.
22.6.2005 10:24:01 - ****************************************************
22.6.2005 10:24:01 - SourceOffSite Server 4.1 Professional - With Cryptography
22.6.2005 10:24:01 - aries is attempting to listen for connections on secure port 5558
22.6.2005 10:24:01 - aries is attempting to listen for connections on unsecure port 5557

22.6.2005 10:24:01 - Waiting for a connection....secure = True
22.6.2005 10:24:01 - Waiting for a connection....secure = False
22.6.2005 10:24:25 - Connection accepted from 172.x.x.x:4146 on local address 172.x.x.x:5557, session id is 1.
22.6.2005 10:57:56 - Connection accepted from 172.x.x.x:4034 on local address 172.x.x.x:5557, session id is 2.
22.6.2005 11:07:41 - Connection accepted from 172.x.x.x:1184 on local address 172.x.x.x:5557, session id is 3.
22.6.2005 11:34:33 - Connection accepted from 172.x.x.x:3541 on local address 172.x.x.x:5557, session id is 4.
22.6.2005 14:17:50 - Connection accepted from 172.x.x.x:1726 on local address 172.x.x.x:5557, session id is 5.
22.6.2005 16:24:45 - Connection accepted from 172.x.x.x:4823 on local address 172.x.x.x:5557, session id is 6.
22.6.2005 16:29:01 - Stopping the service.
22.6.2005 16:29:03 - ****************************************************
22.6.2005 16:29:03 - SourceOffSite Server 4.1 Professional - With Cryptography

If you need more info, please let me know.

Best regards,
Ragnar

[lbauer]

This looks suspiciously like a concurrency crash, caused by a bug in the VSS automation component that SOS uses to communicate with the VSS database.

See this KB article for help:
http://support.sourcegear.com/viewtopic.php?t=1866