Integrating Dragnet with our helpdesk system

ismangil · Post by **ismangil** » Fri Apr 01, 2005 12:03 am

We have our own helpdesk system, is there any way to integrate this into Dragnet. For example, if an issue is marked completed, then we some code to post to our helpdesk system to mark that issue completed as well.

Post by **jclausius** » Wed Apr 06, 2005 2:32 pm

Currently, the only way you could accomplish something like this is to tie into the RSS feed for a given project or use the email notification feature and parse emails to update the help desk system.

I've added a Request for Feature Enhancement (RFE) in your name to add a notfication plugin architecture into a future version of Dragnet.

ismangil · Post by **ismangil** » Thu Apr 07, 2005 1:36 am

jclausius wrote:Currently, the only way you could accomplish something like this is to tie into the RSS feed for a given project or use the email notification feature and parse emails to update the help desk system.

I've added a Request for Feature Enhancement (RFE) in your name to add a notfication plugin architecture into a future version of Dragnet.

OK, thanks for the reply.

As an additional point, when you do implement the feature, make sure it covers as many events as possible.

Post by **jclausius** » Thu Apr 07, 2005 7:32 am

I've logged the Feature to cover the basics:
- login
- add item
- add comment
- modify item
- modify comment

Do you have any other notification events you would like to see available?

ismangil · Post by **ismangil** » Thu Apr 07, 2005 7:39 am

jclausius wrote:I've logged the Feature to cover the basics:
- login
- add item
- add comment
- modify item
- modify comment

Do you have any other notification events you would like to see available?

Excellent, should be enough for now. On the other direction, if we want to modify our help desk system to integrate with Dragnet, I know Dragnet has a kind of API. Where could I read more about that?

mskrobul · Post by **mskrobul** » Thu Apr 07, 2005 8:23 am

We do not have any formal documentation the Dragnet web service API.

If you go to http:/<your_servername>/dragnet/dragnetwebservice.asmx you will see a list of all the Dragnet web service functions that are available.

Also, these KB articles contain some simple Dragnet web service examples:

http://support.sourcegear.com/viewtopic.php?t=2775
http://support.sourcegear.com/viewtopic.php?t=2568

ismangil · Post by **ismangil** » Thu Apr 07, 2005 8:30 am

mskrobul wrote:We do not have any formal documentation the Dragnet web service API.

If you go to http:/<your_servername>/dragnet/dragnetwebservice.asmx you will see a list of all the Dragnet web service functions that are available.

Also, these KB articles contain some simple Dragnet web service examples:

http://support.sourcegear.com/viewtopic.php?t=2775
http://support.sourcegear.com/viewtopic.php?t=2568

Cheers, exactly what I was looking for.