Protocol Not Supported Errors

bbrown · Post by **bbrown** » Mon Mar 14, 2005 12:47 pm

I just upgraded our Vault Server, Admin Client, and Vault Client from v2.0.5 to 3.0.5. Upgrade went well on the installation end, but I am getting the following error when I try to connect through the Client or the Admin:

This Vault server uses a protocol that is not supported by this client.

I read in the forums that that message is displayed if a 2.0 client tries to connect to a 3.0 server. That is definitely not the case here because I have upgraded all three applications.

I can connect successfully to the VaultService, both remotely and locally, through the URL http://phx-safe-01:8000/VaultService/VaultService.asmx

I also read that I should turn on logging and provide the output, so here it is (for all classes in the Vault GUI Client):

3/14/2005 11:23:14 AM <generic>: [<No Name>:2368] VaultGUIClient, Version=3.0.5.2833, Culture=neutral, PublicKeyToken=null
3/14/2005 11:24:22 AM <generic>: [<No Name>:1972] VaultGUIClient, Version=3.0.5.2833, Culture=neutral, PublicKeyToken=null
3/14/2005 11:24:22 AM <generic>: [<No Name>:1972] Logging all classes
3/14/2005 11:24:22 AM <statussearch>: [GUIClientWorkerThread:3076] Refresh called
3/14/2005 11:24:22 AM <statussearch>: [GUIClientWorkerThread:3076] Returning from refresh early (no GCI, CI, or TC)
3/14/2005 11:24:22 AM <statussearch>: [GUIClientWorkerThread:3076] Refresh finished
3/14/2005 11:24:23 AM <connection>: [GUIClientWorkerThread:3076] InitService started.
3/14/2005 11:24:24 AM <connection>: [GUIClientWorkerThread:3076] InitService finished.
3/14/2005 11:24:25 AM <statussearch>: [Main:1972] Connection state changed from Unconnected to Connecting
3/14/2005 11:24:25 AM <emailview>: [Main:1972] Connection state changed from Unconnected to Connecting
3/14/2005 11:24:25 AM <connection>: [GUIClientWorkerThread:3076] Login started.
3/14/2005 11:24:25 AM <statussearch>: [Main:1972] Connection state changed from Connecting to Disconnecting
3/14/2005 11:24:25 AM <emailview>: [Main:1972] Connection state changed from Connecting to Disconnecting
3/14/2005 11:24:25 AM <connection>: [GUIClientWorkerThread:3076] Logout started.
3/14/2005 11:24:25 AM <connection>: [GUIClientWorkerThread:3076] Logout finished.
3/14/2005 11:24:25 AM <statussearch>: [Main:1972] Active repository changed to
3/14/2005 11:24:25 AM <emailview>: [Main:1972] Active repository changed to
3/14/2005 11:24:25 AM <statussearch>: [Main:1972] Connection state changed from Disconnecting to Unconnected
3/14/2005 11:24:25 AM <emailview>: [Main:1972] Connection state changed from Disconnecting to Unconnected
3/14/2005 11:29:27 AM <generic>: [<No Name>:2620] SimpleLogger finalized
3/14/2005 11:29:30 AM <statussearch>: [Main:1972] GetSettingTable started
3/14/2005 11:29:30 AM <statussearch>: [Main:1972] GetSettingTable finished
3/14/2005 11:29:30 AM <generic>: [<No Name>:2196] SimpleLogger finalized
3/14/2005 11:30:50 AM <generic>: [<No Name>:3076] VaultGUIClient, Version=3.0.5.2833, Culture=neutral, PublicKeyToken=null
3/14/2005 11:30:50 AM <generic>: [<No Name>:3076] Logging all classes
3/14/2005 11:30:50 AM <statussearch>: [GUIClientWorkerThread:2908] Refresh called
3/14/2005 11:30:50 AM <statussearch>: [GUIClientWorkerThread:2908] Returning from refresh early (no GCI, CI, or TC)
3/14/2005 11:30:50 AM <statussearch>: [GUIClientWorkerThread:2908] Refresh finished
3/14/2005 11:30:50 AM <connection>: [GUIClientWorkerThread:2908] InitService started.
3/14/2005 11:30:51 AM <connection>: [GUIClientWorkerThread:2908] InitService finished.
3/14/2005 11:31:06 AM <statussearch>: [Main:3076] Connection state changed from Unconnected to Connecting
3/14/2005 11:31:06 AM <emailview>: [Main:3076] Connection state changed from Unconnected to Connecting
3/14/2005 11:31:06 AM <connection>: [GUIClientWorkerThread:2908] Login started.
3/14/2005 11:31:06 AM <statussearch>: [Main:3076] Connection state changed from Connecting to Disconnecting
3/14/2005 11:31:06 AM <emailview>: [Main:3076] Connection state changed from Connecting to Disconnecting
3/14/2005 11:31:06 AM <connection>: [GUIClientWorkerThread:2908] Logout started.
3/14/2005 11:31:06 AM <connection>: [GUIClientWorkerThread:2908] Logout finished.
3/14/2005 11:31:06 AM <statussearch>: [Main:3076] Active repository changed to
3/14/2005 11:31:06 AM <emailview>: [Main:3076] Active repository changed to
3/14/2005 11:31:06 AM <statussearch>: [Main:3076] Connection state changed from Disconnecting to Unconnected
3/14/2005 11:31:06 AM <emailview>: [Main:3076] Connection state changed from Disconnecting to Unconnected
3/14/2005 11:31:19 AM <statussearch>: [Main:3076] GetSettingTable started
3/14/2005 11:31:19 AM <statussearch>: [Main:3076] GetSettingTable finished
3/14/2005 11:31:19 AM <generic>: [<No Name>:1068] SimpleLogger finalized

Please help. Our team of developers awaits this successful upgrade.

Bill Brown
Web Developer
Desert Schools Federal Credit Union

Post by **jclausius** » Mon Mar 14, 2005 12:59 pm

Is this a Vault GUI client, which is installed on the Vault server?

In the Help->About, what information do you see?

bbrown · Post by **bbrown** » Mon Mar 14, 2005 1:08 pm

No. This is a Vault Client installed on my machine. The version reads 3.0.5.

The really odd thing is that I went to the serverInstall.html file and it reads 2.0.4.2190 with an installation date of 8/9/2004. I just installed the app today.

Is there any way to check the version of Vault Server that's currently installed?

Thanks,

Bill

Post by **jclausius** » Mon Mar 14, 2005 1:12 pm

Do you have an old Vault 2.0.x client at hand? You could try to connect with that.

Or you could look at the Vault server binary files located in the bin/ where the web service was installed. (ex: %SYSTEMDRIVE%\inetpub\wwwroot\vaultservice\bin). Pick a file (ex: vaultservicebase.dll), and look at the version properties.

If the server is still running at Vault 2.0.x, you might want to make a backup of the Vault database, Uninstall the server (make sure you keep the database), and re-install (make sure to keep the database) Vault 3.0.5

bbrown · Post by **bbrown** » Mon Mar 14, 2005 1:41 pm

I tried to connect with a 2.0 client and it didn't work.

I decided to just uninstall and reinstall. That worked. I looked at the dll properties you mentioned and they were all 3.0.5, but a lot of the files didn't look to have been modified recently. Very odd, but it's working now.

Post by **jclausius** » Mon Mar 14, 2005 2:24 pm

Glad it is up and running.