Shadows Folder problems: Win2K server and vault 3.0.2

[Don Thimsen]

I recently upgraded to vault server 3.0.2 on a Win2K server with all service updates. This afternoon, I got a report that shadow folders are no longer working.

I brought up Vault Admin client, and found all the shadow folder definitions were missing... I can only guess that this happened during the 3.0.1 to 3.0.2 upgrade.

Note: I had trouble with a missing VAULTLIB.DLL in the shadowfolder\bin directory after the upgrade to 3.0.1. I had to manual add the DLL during the 3.0.1 install, and I then verified that shadow folders worked with 3.0.1. So shadow folders did work with 3.0.1.

Now back to 3.0.2... I added my shadow folder definitions back using the vault admin client. Bad new -- It still doesn't work.

The shadow folders are now defined in vautshadowfolder\web.config. I also noticed that several of the keys like "shadowfolder_login" are now missing from the config file. I assume that had something to do with the change made in 3.0.1 so that impersonation is no longer required.

Any ideas on what I can do to get shadow folders working again???

Thanks,
Don

[Don Thimsen]

Heres a little more information from the vault log file after I turned on debug mode. Notice that there are two calls to VaultShadowFolderService.asmx. One plugin uses Vault and the other uses vault.dts.

----2/4/2005 9:26:54 PM don--XPDONHOME(192.168.5.77)--SSL Disabled Retrieved 2 pluginInfos for this type
----2/4/2005 9:26:54 PM don--XPDONHOME(192.168.5.77)--SSL Disabled Calling plugin at location :http://vault/VaultShadowFolder/VaultSha ... rvice.asmx
----2/4/2005 9:26:54 PM don--XPDONHOME(192.168.5.77)--SSL Disabled Getting repository Structure.
----2/4/2005 9:26:54 PM don--XPDONHOME(192.168.5.77)--SSL Disabled GetRepositoryStructure returned: Success
----2/4/2005 9:26:54 PM don--XPDONHOME(192.168.5.77)--SSL Disabled Getting list of checkout changes.
----2/4/2005 9:26:54 PM don--XPDONHOME(192.168.5.77)--SSL Disabled GetCheckOutListChanges returned: Success
----2/4/2005 9:26:55 PM don--XPDONHOME(192.168.5.77)--SSL Disabled Successfully called plugin at location :http://vault/VaultShadowFolder/VaultSha ... rvice.asmx
----2/4/2005 9:26:55 PM don--XPDONHOME(192.168.5.77)--SSL Disabled Calling plugin at location :http://vault.dts/VaultShadowFolder/Vaul ... rvice.asmx
----2/4/2005 9:26:55 PM don--XPDONHOME(192.168.5.77)--SSL Disabled Successfully called plugin at location :http://vault.dts/VaultShadowFolder/Vaul ... rvice.asmx
----2/4/2005 9:26:55 PM don--XPDONHOME(192.168.5.77)--SSL Disabled Exiting plugin thread

[Don Thimsen]

I finally figured out how to get a log file from shadow folder processing, and saw the authentication problems. I tried manuallly adding back the missing user/password keys in the web.config file, and that didn't work. Also tried the identity impersonate, which also failed.


2/4/2005 10:53:43 PM <shadowfolderdebug>: [<No Name>:1812] Client Instance Initialized for Repository ID 1
2/4/2005 10:53:43 PM <generic>: [<No Name>:1812] The authentication credentials or Vault server parameters were not found in Web.Config. Vault Shadow Folders failed to login to the Vault Server for Repository ID 1.

I then gave up, took a backup of the database, uninstalled vault server, and then reinstalled 3.0.2. I added the shadow folders definitions back to web.config and restarted IIS.

The shadow folders are now working again...

Don