Unable to connect to server

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andrei
Posts: 1
Joined: Tue Feb 01, 2005 10:43 pm

Unable to connect to server

Post by andrei » Tue Feb 01, 2005 10:51 pm

Hi, I have just installed SourceGear Vault client, version 3.0.1(2769) and when I try to connect to server I get this error message:

"Unable to connect to http://SERVERNAME/VaultService. No server was found at the specified URL. Please verify your network settings using the Options dialog under the Tools menu in the Vault GUI Client. Web Exception: The underlying connection was closed: An unexpected error occurred on a receive."

I have read all messages on these forums related to the "unable to connect" problem and verified that I connect to the server successfully using the browser. I changed the proxy configuration in the file VaultGUIClient.exe.config but it has made no difference. (Note, it recommends to change the machine.config file, but I have not found it on my machine). Our company uses a firewall, but I don't thinks it can be the problem because I can connect to the server using the browser - am I right in thinking so? Any ideas what may be causing the problem?

Thanks!
Andrei

jeremy_sg
Posts: 1821
Joined: Thu Dec 18, 2003 11:39 am
Location: Sourcegear
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Post by jeremy_sg » Wed Feb 02, 2005 9:07 am

Andrei,

Can you log onto the server machine and connect to localhost? This will bypass any network problems. If that succeeds, then there is a network component which is not allowing the SOAP messages through. The most common workarounds are:
1. Set the network card on the server to use half-duplex mode.
2. Disable Keep-alives for the Vault web service
3. If using 2003, set IIS to run in 5.0 isolation mode.

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