Service won't start

bhendric · Post by **bhendric** » Mon Jan 24, 2005 5:58 pm

With a new installation of 4.1 on a Windows 2000 SP4 box, we get the following event entry when we try to start the service:

Service cannot be started. System.Exception: Error starting the 'SOS 4' server. Please check the server log for more details.
at ClassicService.ClassicService.OnStart(String[] args)
at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

It is the only log event written to the application event log. What does it mean?

Thanks!
Brian

brooz2001 · Post by **brooz2001** » Wed Jan 26, 2005 6:14 am

I'v got the same problem. Any help is appreciated...

bart.roozendaal@sevensteps.nl

Guest · Post by **Guest** » Wed Jan 26, 2005 6:27 am

For others that are looking for this: check the login account for the SOS service. Found it in some other post.

bhendric · Post by **bhendric** » Wed Jan 26, 2005 11:30 am

We got it working. Actually did two things:

1) Turned off logging as when it was on, the service wouldn't start properly (go figure)

2) Made the domain account used for the service an administrator on the file server where the VSS files live. (NOT a domain administrator as others recommend - that is wrong and dumb).

Frankly, I don't understand why admin rights are needed at all as long as the account has full control to the file share where the VSS files live, but anyways it works now.

lbauer · Post by **lbauer** » Tue Feb 01, 2005 2:38 pm

It's possible the log wasn't created because the account used by the SOS Server Service didn't have read/write access to the SOS Server Directory so it could write the log file. If the server is unable to write to the log, it won't start.

george0 · Post by **george0** » Wed Feb 02, 2005 12:22 pm

thanks Linda, that resolved the problem.