Trouble opening repositories.

ChrisCW · Post by **ChrisCW** » Thu Mar 27, 2008 7:10 am

On trying to start vault and open most of our repositories I gat a message which says

"Session is no longer valid. Either the server restarted, or your session timed out. You may need to login again to re-authenticate."

Does anyone have any idea how to resolve this problem?

Beth · Post by **Beth** » Thu Mar 27, 2008 8:04 am

Check your Vault Server log, sgvault.log in %windir%\temp\sgvault. Are there frequent "System Started" entries?

ChrisCW · Post by **ChrisCW** » Thu Mar 27, 2008 9:41 am

Yes there do seem to be a fair number of these roughly once every minute or two. Here is a sample.

----27/03/2008 12:26:03 --()-- Vault Failed to establish a connection to the database. ----27/03/2008 12:27:51 sgvaultsystem--()--
System Started
Version 4.0.6.15954
Cache Level = 1
DataBase Buffer Size (KB) = 256
LogFile Path = C:\WINDOWS\Temp\sgvault
Log Level = Quiet
Archive Log = Weekly
ReverseDNS Lookup = True
Maximum HTTP Request Length = 102400
Overwrite Log on Startup = False
Session Timeout = 4320
SGVault Working Directory = C:\WINDOWS\Temp
SGVault Server URL =
Identity = NT AUTHORITY\NETWORK SERVICE
----27/03/2008 12:28:50 KevinK--dev-chris.wwl-int(200.128.1.102)--SSL Disabled Login ----27/03/2008 12:28:50 sgvaultsystem--()--
System Started
Version 4.0.6.15954
Cache Level = 1
DataBase Buffer Size (KB) = 256
LogFile Path = C:\WINDOWS\Temp\sgvault
Log Level = Quiet
Archive Log = Weekly
ReverseDNS Lookup = True
Maximum HTTP Request Length = 102400
Overwrite Log on Startup = False
Session Timeout = 4320
SGVault Working Directory = C:\WINDOWS\Temp
SGVault Server URL =
Identity = NT AUTHORITY\NETWORK SERVICE

ChrisCW · Post by **ChrisCW** » Thu Mar 27, 2008 11:25 am

OK I seem to have stopped the system from continually restarting but it still will not allow me to open most of my repositories.

Any ideas?

zumafan · Post by **zumafan** » Thu Mar 27, 2008 11:41 am

This looks similar to my issue:
http://support.sourcegear.com/viewtopic.php?t=9951

I have a full debug log attached in that post above.

ChrisCW · Post by **ChrisCW** » Thu Mar 27, 2008 12:53 pm

Zumafan,

I agree the two problems do look similar. I may have resolved mione but as all the load is now off the server it being 7 p.m. I cannot be sure.

What I did was update to version 4.1.0.1626

I the increased the number of worker processes allowed for the Vault Application in the IIS administration tool to 24 from 12. I expect this to cause me problems tomorrow but at least I have the temporary illusion of a fix. Ironically fitting an extra Gig of RAM to the server seems to have broken Vault although Fogbugz was working.

Slightly working that neither of us have had any feedback on here from the SourceGear support people.

Best of luck.

Beth · Post by **Beth** » Thu Mar 27, 2008 2:17 pm

zumafan: I replied to your post. Yes, I think these could be the same.

Chris: I'd like you to do the same thing that I'm having Zumafan do. I'll copy that response here.

This looks like it could your IIS settings. Go into your IIS manager and Check that your Vault service is set to use the Vault App Pool. Then go into your Vault app pool and check the settings there. You could have recycling going on there, or you could have a web garden limit set (default is 1 and that is no limit I think).

ChrisCW · Post by **ChrisCW** » Fri Mar 28, 2008 4:12 am

Thanks for that it may well have done the trick.

Beth · Post by **Beth** » Fri Mar 28, 2008 1:45 pm

Thanks for the follow up.

SourceGear Support

Trouble opening repositories.

Trouble opening repositories.

System Starteds Entries

System starts.

similar issue

Your problem.

Thanks for that.