Error: Upgrade Required

jpierce26 · Post by **jpierce26** » Mon Sep 11, 2006 9:00 am

I recently upgraded my Vault from 3.1 to 3.5 and when I use the Vault Admin Tool, it says Error: upgrade required. And my users can't use the system.

What have I done wrong, the Serial numbers are the most recent valid serial numbers. Help.

Jeff

jpierce26 · Post by **jpierce26** » Mon Sep 11, 2006 9:05 am

I figured it out... thanks.

stvyrayvhn · Post by **stvyrayvhn** » Fri Nov 17, 2006 7:40 am

I'm also having this problem. It would have been nice to have a fix posted.

/Larry

stvyrayvhn · Post by **stvyrayvhn** » Fri Nov 17, 2006 7:55 am

Nevermind, I figured it out. I was trying to upgrade my licenses here: https://store.sourcegear.com/sgstore/va ... grade.aspx
without the dashes in the licenses. When I was viewing my 3.1.x licenses from the Admin tool it removed the dashes. I was trying to just copy and paste the new licenses in to the upgrade page.

/Larry

lbauer · Post by **lbauer** » Fri Nov 17, 2006 8:44 am

when I use the Vault Admin Tool, it says Error: upgrade required.

For users who are upgrading:

Vault 3.5 is a major upgrade; Vault 3.1.x licenses don't work in Vault 3.5. If you have a current Gold Support subscription, you can upgrade at no cost at this link:

https://store.sourcegear.com/sgstore/va ... grade.aspx

If you don't have Gold Support, it can be purchased here, then upgrade at the link posted above:

https://store.sourcegear.com/sgstore/or ... amily=gold

SourceGear Support

Error: Upgrade Required

Error: Upgrade Required

nevermind