Intermittent problems connecting to server

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asmig
Posts: 2
Joined: Thu Jun 15, 2006 10:04 am

Intermittent problems connecting to server

Post by asmig » Thu Jun 15, 2006 10:08 am

I am trying out SOS for the first time and seeing frequent occurrences of

"Server closed connection",

"Error parsing c:\document and settings\.....SourceGear\SOS\Servers\....\database3.sos"

and "Opening file c:\document and settings\.....SourceGear\SOS\Servers\....\database3.sos in read-only mode. Status information will not be persisted during this session".

Any comments ? Suggestions ?

lbauer
Posts: 9736
Joined: Tue Dec 16, 2003 1:25 pm
Location: SourceGear

Post by lbauer » Thu Jun 15, 2006 10:36 am

The SOS Server itself does not close connections, although the server can hang sometimes.

It's possible that a firewall or other device is closing the connection after a certain period of time or data has passed. If this is happening while the client side cache is being updated, the cache can become corrupt and the client can't read it.

That's when you get the error "Error parsing c:\document and settings\.....SourceGear\SOS\Servers\....\database3.sos" In that case, you need to delete the database3.sos file. The SOS Client should recreate it the next time you log in.

After you get disconnected, can you connect again, or does the SOS Server need to be restarted before anyone can connect?
Linda Bauer
SourceGear
Technical Support Manager

asmig
Posts: 2
Joined: Thu Jun 15, 2006 10:04 am

Post by asmig » Tue Jun 20, 2006 10:53 am

[quote="lbauer"]It's possible that a firewall or other device is closing the connection after a certain period of time or data has passed. [/quote]

Took a while to figure it out, but that's what it turned out to be.

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