VaultServiceSQL.VaultDbTreeException

[sparsons]

Please Help!

Our organization started receiving errors last night and now we are unable to access our main source code repository. Client users are receiving an error that says.. “You have no rights to view any items in this repository”

I've cleared cache, check user access and other things. I found the following error in the server logs.. Can't imagine that is good.

VaultServiceSQL.VaultDbTreeException: An error was encountered looking up the owner of a folder or file for the source code tree. The tree was not built. Base TreeRevision: 0 Target TreeRevision: 14825 TreeLevel: 6 ParentObjVerID: 158948 ObjID: 3116 ObjVersion: 1 Name: CryptographyException.cs PinFrom: 0 ParentPathHash: 0x5791A4C8D5806C3AD92241ED2DD2A52 PathHash: 0x00
at VaultServiceSQL.VaultRepUtil.BuildTree(SqlDataReader dr, Int64 nBaseRevID, Int64 nTargetRevID, Hashtable htSharedHints, Hashtable htSharedItems, HybridDictionary htTxModifiedItems, Int32 nTxAction, Boolean bTxDirectModified, Int64 nRootPinFromObjVerID, VaultFolder& vfRoot)
at VaultServiceSQL.VaultRepUtil.BuildTree(SqlDataReader dr, Int64 nBaseRevID, Int64 nTargetRevID, Hashtable htSharedHints, Hashtable htSharedItems, HybridDictionary htTxModifiedItems, Int32 nTxAction, Boolean bTxDirectModified, VaultFolder& vfRoot)
at VaultServiceSQL.VaultSqlSCC.GetRepositoryTree(VaultSqlConn conn, Int32 nRepID, Int64 nTxID, Boolean bNeedCurrentHashes, VaultRepository& rep) at VaultServiceSQL.VaultRepUtil.BuildTree(SqlDataReader dr, Int64 nBaseRevID, Int64 nTargetRevID, Hashtable htSharedHints, Hashtable htSharedItems, HybridDictionary htTxModifiedItems, Int32 nTxAction, Boolean bTxDirectModified, Int64 nRootPinFromObjVerID, VaultFolder& vfRoot)
at VaultServiceSQL.VaultRepUtil.BuildTree(SqlDataReader dr, Int64 nBaseRevID, Int64 nTargetRevID, Hashtable htSharedHints, Hashtable htSharedItems, HybridDictionary htTxModifiedItems, Int32 nTxAction, Boolean bTxDirectModified, VaultFolder& vfRoot)
at VaultServiceSQL.VaultSqlSCC.GetRepositoryTree(VaultSqlConn conn, Int32 nRepID, Int64 nTxID, Boolean bNeedCurrentHashes, VaultRepository& rep)

[lbauer]

I've replied to your email and we'll continue to troubleshoot this offline.