Error after installing Source gear vault 6.0.1

[mnagaraj]

We have upgraded to 6.0.1 and we are now getting this error message when launching client

“Faulting application vaultguiclient.exe, version 6.0.1.598, stamp 5049072d, faulting module kernel32.dll, version 5.2.3790.5069, stamp 506be89c, debug? 0, fault address 0x0000bef7.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Application: VaultGUIClient.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileLoadException
Stack:
eventid 1000 .NET runtime 4.0 error
eventid 1026 .Net runtime
”


Please help

[lbauer]

Is this on one user's machine or on all client machines?

Do you get the error right after you launch the client or after you try to log into Vault Server?

What operating system is the client on?

[mnagaraj]

We package the client application and publish it to a citrix server. This is made available on citrix and any user can then launch the application.

[lbauer]

We haven't tested Vault client in a Citrix environment, although we know it has worked for many users. Was Vault 5.1.2 client working fine on this configuration before you upgraded?

Is there anything in the Windows event viewer on the machine where the client fails to launch, or on the host machine?

On the machine where the Vault client is installed, is there a vaultguiclient.txt file? This is the client log. On client machines, this is usually in the users temp directory, %temp%.

Is the .Net framework 2.0 installed on the machine where the Vault client is installed? What about the .NET Framework 4.0?

[mnagaraj]

We were informed by our server team that .net 4.0 client and Extended were installed on citrix server. We couldn't find any txt file that you mentioned.

[lbauer]

Was Vault 5.1.2 client working fine on this configuration before you upgraded?