Object reference not set to an instance of an object.

[DarrenMRH]

I'm getting the dreaded "Object reference not set to an instance of an object." in both the client and the web admin. I've cleared the client caches, but the problem still remains (obviously, since the admin isn't working either). It doesn't look like there's anything of use in sgvault.log...it just shows my failed login attempts:

Code: Select all

----12/8/2011 8:37:21 AM     Admin--mymachine.mydomain.net(10.150.7.128)--SSL Enabled	System.NullReferenceException: Object reference not set to an instance of an object.
   at VaultServiceSQL.VaultSqlSystem.GetLoginInfo(VaultSqlConn conn, String strLogin, String strHostname, String strSessionID, VaultUser vu, String& strDbHashPwd, Int32& nAttempts)
   at VaultServiceAPILib.VaultServiceAPI.AuthenticateAndLogin(VaultSqlConn conn, Boolean allowwebonly, String strLogin, String strDecryptedPassword, String strHostname, String strSessionID, VaultUser vu, Guid& gSessionGUID, Int32& nValidUserAttempts)
   at VaultServiceAPILib.VaultServiceAPI.Login(VaultSqlConn conn, Boolean allowwebonly, String strLogin, String strDecryptedPassword, String strHostname, String strSessionID, String& strToken, VaultUser& vu, Int32& nValidUserAttempts)
   at VaultServiceAPILib.VaultServiceAPISystem.DoLogin(Boolean allowwebonlyusers, Boolean bAdminLogin, HttpSessionState hss, String strHostname, String strLogin, String strPassword, String strRMKey, String& strAuthToken)
   at VaultService.VaultWeb.Login.DoLoginStuff(String strLogin, String strPassword, LoginToken lt)
   at VaultService.VaultWeb.Login.ButtonLogin_Click(Object sender, EventArgs e)
   at System.Web.UI.WebControls.Button.OnClick(EventArgs e)
   at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument)
   at System.Web.UI.WebControls.Button.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument)
   at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument)
   at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)    at VaultServiceSQL.VaultSqlSystem.GetLoginInfo(VaultSqlConn conn, String strLogin, String strHostname, String strSessionID, VaultUser vu, String& strDbHashPwd, Int32& nAttempts)
   at VaultServiceAPILib.VaultServiceAPI.AuthenticateAndLogin(VaultSqlConn conn, Boolean allowwebonly, String strLogin, String strDecryptedPassword, String strHostname, String strSessionID, VaultUser vu, Guid& gSessionGUID, Int32& nValidUserAttempts)
   at VaultServiceAPILib.VaultServiceAPI.Login(VaultSqlConn conn, Boolean allowwebonly, String strLogin, String strDecryptedPassword, String strHostname, String strSessionID, String& strToken, VaultUser& vu, Int32& nValidUserAttempts)
   at VaultServiceAPILib.VaultServiceAPISystem.DoLogin(Boolean allowwebonlyusers, Boolean bAdminLogin, HttpSessionState hss, String strHostname, String strLogin, String strPassword, String strRMKey, String& strAuthToken)
   at VaultService.VaultWeb.Login.DoLoginStuff(String strLogin, String strPassword, LoginToken lt)
   at VaultService.VaultWeb.Login.ButtonLogin_Click(Object sender, EventArgs e)
   at System.Web.UI.WebControls.Button.OnClick(EventArgs e)
   at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument)
   at System.Web.UI.WebControls.Button.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument)
   at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument)
   at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

I've performed multiple iisresets, and have even restarted the entire server, but nothing has changed. Please help!

Thank you,
Darren

[lbauer]

We'd like to see a copy of the Vault Server log. Send the log to support at sourcegear.com, Attn: Linda. Please include a link to this forum post.

[DarrenMRH]

Sent, thanks!

[DarrenMRH]

Thank you Linda for the prompt reply, and for your assistance in resolving this. Note to self: make sure that both sgmaster and sgvault are Online and not set to standby/read-only.

--Darren

[lbauer]

You're welcome. Glad you're able to work again.