Exception 1721

owinterton · Post by **owinterton** » Wed Jul 14, 2004 9:51 am

While trying to uninstall my program I encountered a 1721 error and I am unable to finish the uninstall. Can someone help me? I really need to install this program

mskrobul · Post by **mskrobul** » Wed Jul 14, 2004 10:17 am

Are you trying to uninstall the server or the client?

What version of Vault are you trying to uninstall?

I really need to install this program

Are you trying to upgrade or just uninstall?

owinterton · Post by **owinterton** » Wed Jul 14, 2004 10:41 am

I need to uninstall the Server 2.0.2 and re-install it.

mskrobul · Post by **mskrobul** » Wed Jul 14, 2004 10:52 am

Error 1721 is an msi error. Unfortunately, to get around this you will probably need to manually uninstall the server.

To do this:

1. Delete the IIS virtual directory: VaultService
2. Delete your VaultService folder (C:\Inetpub\wwwrote\Vaultservice is the default)
3. Delete C:\Program Files\SourceGear\ (if the folder exists.)

2. Open regedit and look under the following keys for entries pertaining to Vault and delete the entries (an example of an entry to delete would be
{3C19DF42-B4E5-4A07-B91D-990D43C4F213} for some versions of Vault)

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
HKEY_CLASSES_ROOT\Installer\Products
HKEY_CURRENT_USER\Software\Microsoft\Installer\Products
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products

That should start you off clean to do a fresh server install.