Vault API sometimes returns GetLatestVersionFailedException

[HansWijntjes]

Vault version: 5.0.4.18845

Hi,

The last few weeks our daily build sometimes fails while returning the error GetLatestVersionFailedException.
I have looked at other posts, but could not find out why this happens.
I raised the log level to the server to debug, and tried until I got an error.
The only thing in the log which I could find is this line:
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled FailExistingDownload
We recently went from V4 to V5.

Here is the last part of the log file:

----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled DB: GetLatestRepositoryInfo finished.
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled TreeManager: cache matches repository revision and folder security hasn't changed. Returning cached tree, revID 20614
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled DB: FindVersionsByCRCs started.
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled DB: FindVersionsByCRCs finished.
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled FindVersionsByCRCs returned: Success
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled ASMX: FindVersionsByCRCs finished.
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled ASMX: GetObjectVersionList started.
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled DB: GetObjectVersionList started.
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled DB: DoGetObjectVersionList started.
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled DB: DoGetObjectVersionList finished.
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled DB: GetObjectVersionList finished.
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled GetObjectVersionList returned: Success
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled ASMX: GetObjectVersionList finished.
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled Beginning file download
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled ASMX: BeginDownloadFiles started.
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled DB: GetUserRepositoryLastChange started.
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled DB: GetUserRepositoryLastChange finished.
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled DB: GetLatestRepositoryInfo started.
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled DB: GetLatestRepositoryInfo finished.
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled TreeManager: cache matches repository revision and folder security hasn't changed. Returning cached tree, revID 20614
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled DB: GetUserSecurityRights started.
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled DB: GetUserSecurityRights finished.
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled DB: GetObjVerID started.
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled DB: GetObjVerID finished.
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled DB: GetFileInfo started.
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled DB: GetFileInfo finished.
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled VaultLib.VaultRequestGetFile returned: SuccessRequireFileDownload
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled BeginDownloadFiles returned: Success
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled ASMX: BeginDownloadFiles finished.
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled VaultFileDownload starting
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled Downloading delta for $/xxxx/yyyy.dfm from 0 to 228954
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled DB: GetDeltaChainForFullFile started.
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled DB: GetDeltaChainForFullFile finished.
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled GetLatest wrote 2550 bytes to the Response Stream
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled Beginning file download
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled ASMX: BeginDownloadFiles started.
----2-9-2010 8:09:41 HW-xxx(99.99.99.99)--SSL Disabled FailExistingDownload
----2-9-2010 8:09:42 HW-xxx(99.99.99.99)--SSL Disabled Ending download process
----2-9-2010 8:09:42 HW-xxx(99.99.99.99)--SSL Disabled ASMX: EndDownloadFiles started.
----2-9-2010 8:09:42 HW-xxx(99.99.99.99)--SSL Disabled EndDownloadProcess returned: Success
----2-9-2010 8:09:42 HW-xxx(99.99.99.99)--SSL Disabled ASMX: EndDownloadFiles finished.
----2-9-2010 8:09:42 HW-xxx(99.99.99.99)--SSL Disabled ASMX: Logout started.
----2-9-2010 8:09:42 HW-xxx(99.99.99.99)--SSL Disabled Logout
----2-9-2010 8:09:42 HW-xxx(99.99.99.99)--SSL Disabled ASMX: Logout finished.
----2-9-2010 8:09:42 --()-- Beginning SQL transaction 11003842
----2-9-2010 8:09:42 --()-- DB: DeleteSession started.
----2-9-2010 8:09:42 --()-- DB: DeleteSession finished.
----2-9-2010 8:09:42 --()-- SQL transaction 11003842 successfully committed.
----2-9-2010 8:09:42 --()-- Beginning SQL transaction 4488976
----2-9-2010 8:09:42 --()-- DB: DeleteSession started.
----2-9-2010 8:09:42 --()-- DB: DeleteSession finished.
----2-9-2010 8:09:42 --()-- SQL transaction 4488976 successfully committed.

[lbauer]

It looks like the API wasn't able to get a file.

It would be helpful to have the Vault Server log that corresponds to the time of this failure. It's called sgvault.log and is in %windir%\temp\sgvault on the server machine. Let me know what Vault user account is used for your builds so I can spot those transactions in the log. Send the log zipped up to support at sourcegear.com, Attn: Linda. Please include a link to this forum post.

[HansWijntjes]

The log is sent as requested but it seams the problem is for now resolved.

The solution was to empty the cache folder from the Client which experienced the problem.
The location of the cache folder was found at the following location:
Main Menu: Tools -> Options -> Local Files -> Cache Location

[lbauer]

Thanks for the update. An out of sync cache file can cause errors like this.