intermittent problem when logging in

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travis_thelen
Posts: 25
Joined: Wed Apr 21, 2004 3:10 pm

intermittent problem when logging in

Post by travis_thelen » Wed Jun 30, 2004 3:09 pm

On occasion when users try to log in they get an error message as show in attached file (ERROR MESSAGE 1)

There also appear to be errors logged on the web server around the same time - they are included in the attachment also.

Thanks for looking into this issue.

Regards,
Travis
Attachments
Vaulterrors.doc
(27 KiB) Downloaded 888 times

jeremy_sg
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Joined: Thu Dec 18, 2003 11:39 am
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Post by jeremy_sg » Thu Jul 01, 2004 7:26 am

No one else has ever seen this happen (where the event viewer shows the aspnet process segfaulted. Do you have other ASP.Net apps running on the same server?

travis_thelen
Posts: 25
Joined: Wed Apr 21, 2004 3:10 pm

Post by travis_thelen » Thu Jul 01, 2004 10:22 am

This is the only web app running on the machine.

Actually, this machine is dedicated to the Vault - the only apps running are SQL Server 2K and the Vault.

jeremy_sg
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Joined: Thu Dec 18, 2003 11:39 am
Location: Sourcegear
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Post by jeremy_sg » Thu Jul 01, 2004 1:28 pm

Does the Vault server log give any clues? Try setting the logging level to Debug. and see if you can find out what operation was being performed before the restart.

travis_thelen
Posts: 25
Joined: Wed Apr 21, 2004 3:10 pm

Post by travis_thelen » Thu Jul 01, 2004 3:05 pm

where is the log file

how do I set it to debug level

jeremy_sg
Posts: 1821
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Location: Sourcegear
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Post by jeremy_sg » Thu Jul 01, 2004 3:10 pm

Log level -- use the Vault admin tool.

Log file location -- usuall at c:\windows\temp\sgvault\sgvault.log -- use the admin tool to verify location.

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